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KC2`

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    KC2
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  • What are the four (4) key areas of Facebook's Client First Engagement Model?
    Know, Grow, Earn, and Show (How we show up)
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  • What is the Meta voice deployed by our sales teams?
    Simple, Straightforward, Human
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  • Building trust is essential to a successful client relationship, what are the four (4) areas of the Trust Equation?
    ARCC Framework: - Authority - Rapport - Reassurance - Credibility
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  • True or False: Frameworks are just scripts
    False
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  • What is the agenda setting framework?
    POINT (Purpose, Outline, INput, Transition)
  •  15
  • Budget conversations and recommendations should be... (3 items)
    meaningful, data driven, and actionable.
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  • True or False: "What do you think about the impact of this recommendation?" is an example of active voice
    True
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  • What is the Meta Value Proposition framework?
    FAB - Features, Advantages, Benefits
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  • What is the Facebook Objection Handling Framework?
    AQPC (Acknowledge, Question, Position, Check)
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  • Where can you find resources to help you effectively handle clients campaign and potential performance related objections?
    Knowledge Base
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  • To keep our advertisers engaged and focused on the call, we use the SING framework. What are the components of the SING Framework?
    Summarise, Input, Next Steps, Gain Agreement
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  • When we are setting up next steps and gaining commitment from our advertisers we use the STAM Framework. What are the components of STAM?
    Simple, Time-bound, Actionable, Measurable
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  • True or False: Micro Commitments allow you to set a tone towards action with the advertiser
    True
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  • Which two items can you not change in your ad account? (or, you can change them, but the account will close and open a new one)
    Time zone and currency
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  • What are the 5 steps of the ad auction?
    Opportunity, Retrieval, Ranking, Auction, Delivery
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  • What is the primary website that we run into that does not allow us to put a pixel on it?
    Amazon
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