Being a good listener is one of the best ways to be a good communicator. True or False
True
15
No one likes communicating with someone who cares only about doing all the talking and not give others a chance to respond. True or False
True
15
You don't have to be a good listener to know what others want you to do or know. True or False
False. If you don't listen carefully, you may miss instructions or information that is important.
15
Active listening involves hearing, understanding, asking questions and summarizing what the person said. True or False
True It is important to show the person talking that you are listening and understanding what they are expressing.
15
Your body language, facial expressions such as smiles and frowns, eye contact, and hand gestures are parts of communicating. True or false.
True. It is known as non-verbal communication - not using words to communicate your thoughts or feelings.
15
Through a friendly tone, a personal question, or simply a smile, you will encourage your co-workers. True or False
True, being friendly is important in communications. It may help you make good friends with your co-workers.
15
You don't need to show your co-workers that you respect them to have good communication. True or False
False By being respectful to your co-works you are showing them you are paying attention to them.
15
Even when you disagree with an employer or co-worker it is important for you to understand and respect their point of view. True or False
True. It communicates that you care about them and you respect them.
15
Understanding a co-worker's point of view, doesn't always mean you agree with them. True or False
True. It shows you are listening to them, but you don't always have to agree. It is a step toward compromising.
15
Sharing your thoughts during a conversation with a co-worker such as giving praise - such as saying, "good job" or "thanks for taking care of that, thanks for your help, etc. is positive communication.
True. Positive communications shows you care.
15
Communication includes facial expressions. True or false
True
15
Communication includes using your voice. True or false
True
15
Communication includes eye contact. True or False
True
15
Communication includes body language, such as crossing your arms, holding your thumbs up, or tapping your foot. True or False
True
15
Writing a letter is a form of communication. True or False
True
15
It's important to be polite in all your workplace communications. True or False
True People tend to listen better when you are polite.
