Being a good listener is one of the best ways to be a good communicator. True or False

It's important to be polite in all your workplace communications. True or False

Even when you disagree with an employer or co-worker it is important for you to understand and respect their point of view. True or False

Communication includes eye contact. True or False

Your body language, facial expressions such as smiles and frowns, eye contact, and hand gestures are parts of communicating. True or false.

Sharing your thoughts during a conversation with a co-worker such as giving praise - such as saying, "good job" or "thanks for taking care of that, thanks for your help, etc. is positive communication.

You don't need to show your co-workers that you respect them to have good communication. True or False

Communication includes body language, such as crossing your arms, holding your thumbs up, or tapping your foot. True or False

Active listening involves hearing, understanding, asking questions and summarizing what the person said. True or False

Writing a letter is a form of communication. True or False

No one likes communicating with someone who cares only about doing all the talking and not give others a chance to respond. True or False

You don't have to be a good listener to know what others want you to do or know. True or False