Through a friendly tone, a personal question, or simply a smile, you will encourage your co-workers. True or False
True, being friendly is important in communications. It may help you make good friends with your co-workers.
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15
Your body language, facial expressions such as smiles and frowns, eye contact, and hand gestures are parts of communicating. True or false.
True. It is known as non-verbal communication - not using words to communicate your thoughts or feelings.
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15
Understanding a co-worker's point of view, doesn't always mean you agree with them. True or False
True. It shows you are listening to them, but you don't always have to agree. It is a step toward compromising.
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boom
Lose 50 points!
Oops!
magnet
Take 25 points!
Okay!
gift
Win 20 points!
Okay!
lifesaver
Give 25 points!
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15
Communication includes eye contact. True or False
True
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15
Writing a letter is a form of communication. True or False
True
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15
Even when you disagree with an employer or co-worker it is important for you to understand and respect their point of view. True or False
True. It communicates that you care about them and you respect them.
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banana
Go to last place!
Oops!
shark
Other team loses 15 points!
Okay!
rocket
Go to first place!
Okay!
lifesaver
Give 15 points!
Oops!
15
You don't have to be a good listener to know what others want you to do or know. True or False
False. If you don't listen carefully, you may miss instructions or information that is important.
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15
Communication includes using your voice. True or false
True
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15
It's important to be polite in all your workplace communications. True or False
True People tend to listen better when you are polite.
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lifesaver
Give 20 points!
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shark
Other team loses 25 points!
Okay!
rocket
Go to first place!
Okay!
baam
Lose 25 points!
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15
Active listening involves hearing, understanding, asking questions and summarizing what the person said. True or False
True It is important to show the person talking that you are listening and understanding what they are expressing.
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seesaw
Swap points!
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rocket
Go to first place!
Okay!
rocket
Go to first place!
Okay!
banana
Go to last place!
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15
Sharing your thoughts during a conversation with a co-worker such as giving praise - such as saying, "good job" or "thanks for taking care of that, thanks for your help, etc. is positive communication.
True. Positive communications shows you care.
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15
You don't need to show your co-workers that you respect them to have good communication. True or False
False By being respectful to your co-works you are showing them you are paying attention to them.
