Name 3 pillars of Goleman's Emotional Intelligence Theory!
SA, SR, SM, SK, EM
What is a SMART goal?
specific, measurable, achievable, relevant, time related.
What can the structure of a public speach be compared to?
takeoff, flight and landing of an airplane
Name the 4 communication styles
Assertive, Aggressive, Passive, Passive Aggressive
What is the difference between skill, knowledge and attitude?
what I can do, what I know, what I want to do
In the VOCAB acronym, what does "a" correspond to?
acceptance
Describe the three stages of instant speech.
Key point,pillars, key point
Which hat is the one of emotions?
Yellow
