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Delimiter between question and answer:

Tips:

  • No column headers.
  • Each line maps to a question.
  • If the delimiter is used in a question, the question should be surrounded by double quotes: "My, question","My, answer"
  • The first answer in the multiple choice question must be the correct answer.

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Translate the phrase: Ok, thanks. I’ll call back later.
Gracias. Llamaré después.
Translate the phrase: Is there anything else I can help you with?
¿Hay algo más en que pueda ayudarlo?
Translate the phrase May I have your name, please.
¿Me podría dar su nombre, por favor?
Translate the phrase: Do you mind holding while I check on that?
¿Le importaría esperar en lo que chequeo eso?
Translate the phrase: He’s not available at the moment. Would you like to leave a message?
Él no está disponible en este momento. ¿Le gustaría dejar un mensaje?
One example of dealing with problems could be:
Sorry, I can’t hear you very well. // It looks like we have a bad connection.
He’s/She’s not home right now. // He/She isn’t back from school yet. Are example of:
Saying someone isn’t available
Give one example of how do you transfer a call:
I’ll put you through to// Let me transfer you. // I’m connecting you now.
– Please tell her I’ll call back later.... This is an example of:
Leaving a Message
Hold on a Sec... is an xample phrase used for:
Putting someone on hold or transferring the call
– Hello. I’d like to speak to Mr Johnson, please. This is an example of:
Asking for Someone
How can you ask for someone that you are calling?
– Good morning. Could I speak to Susan, please?
– Hello? This is ABA English. How may I help you? This is an example of
How to answer a phone call in English
How do you ask for Clarification??
Could you please repeat that? // I’m sorry, would you mind saying that one more time?
Say a quick and easy phrases to pause a conversation:
Could you please hold for a moment? // Wait one moment while I write this down.
How do you end or finish with the call?
Thanks for calling, [Name]! Have a great day.
How do you suggest to the caller to leave a message?
I’m sorry he/she/[name] isn’t available today. Can I take a message?
How can we attend a client or customer when they call?
Hello/Good morning/Good afternoon. [Company name], [your name] speaking, how may I help you?
Complete the Speech Bubble with your Ideas
Please don’t interrupt me when I’m in a meeting/on the phone
Complete the Speech Bubble with your Ideas
Would you mind being a bit quieter ?
Complete the Speech Bubble with your Ideas
Good morning. How may I help you?
Complete the Speech Bubble with your Ideas
Excuse me, could I make a suggestion ?
Complete the Speech Bubble with your Ideas
The best thing about my job is our great team.
Complete the Speech Bubble with your Ideas
Tomorrow I’d like to meet with you to discuss the latest figures. What would be a good time for you?
Complete the Speech Bubble with your Ideas
I didn’t get that. Could you repeat the message?
Complete the Speech Bubble with your Ideas
He’s not here. Can I take a message ?
Complete the Speech Bubble with your Ideas
Oh I’m sorry. I’m late. I’m leaving in a couple minutes.


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