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UK Travel and Tourism Industry
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Visit Britian - public, private or voluntary?
Public - funded by government, role is to inform tourists.
What is national trust? Private, public or voluntary organisation?
Voluntary organisation - charity
What is a private organisation? Give an example in the travel and tourism industry.
Main aim to make a profit - Jet 2, Manchester Airport, Althams, Blackpool Pleasure Beach.
What is a mass market tour operator?
Caters for all customers, offers all types of holidays.
What is a specialist tour operator?
appeals to specific customers, niche market/activities.
Why are visitor attractions important to the UK?
increase the economy, educate tourists, attracts overseas tourists, conservation/reservation.
Why are ancillary products/services sold ontop of a holiday?
To enhance the customer experience, more profit for the organisation, targets in job role.
Which is the UK's biggest airport?
London Heathrow
Name the transport method used to travel from the UK to France via rail
Eurostar
Name the 6 sectors of the industry
Travel Agents, Tour operators, Accommodation, Transport, Visitor Attractions, Ancillary products/services.
What is domestic tourism?
Travelling around your own country for holiday purposes
Give 2 examples of ancillary products/services
Travel insurance, airport parking, extra leg room.
What are ancillary products/services?
Extras to be added onto a holiday
Name 3 skills/qualities needed to be Cabin Crew
Team work, communication, customer service.
What is the role of a tour guide?
To educate and inform tourists about a destination
What would you find in a tourist information center?
info about the resort, tickets, souvenirs.
What is Visit Britain?
The UK's tourist board
Name the 4 categories of transport in the UK
Road, Rail, Air & Sea
What is the difference between a cruise liner and a ferry?
Cruise - long holiday voyage. Ferry - short journeys over small bodies of water.
What is a low cost airline and an example?
High emphasis on low ticket prices and short haul journeys - RyanAir
Name a natural attraction in the UK
Lake District, Giants Causeway, Durdle Door.
What is the difference between a tour operator and a travel agent?
Tour operator puts the package together, travel agent sells the package.
Name a UK man-made visitor attraction
Alton Towers, Sandcastle, Tower of London etc.
What is ABTA/ATOL?
Protection for customers when purchasing a holiday
Name 2 examples of travel agents
Althams, Hays, TUI, On the Beach, Love Holidays
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