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How do you use verbal and non-verbal communication to show that you're listening?
You nod in agreement, react with proper emotion, say things like "I understand", "mm-hmm", or "that makes sense"
How do you show that you're striving to understand?
Your body language, your tone and verbal content.
What are open-ended questions?
They are questions that require more than an yes or no answer.
How do you encourage sharing?
You encourage sharing by asking open-ended questions.
How do you show that you're active listening?
You put away distractions, encourage sharing and strive to understand.
What's active listening?
You are participating in a conversation, rather than acting like an audience.
Tell me the steps an assertive communicator take when speaking with someone about a problem?
1. Uses "I" statements; 2. Takes responsibility for their part/emotion; 3. Provides a solution; 4. Respectfully request, not demand.
What's the purpose of using "I statements"?
"I" statements takes responsibility for our own feelings, while tactfully describing the problem.
Someone who is willing to compromise is what type of communicator?
An assertive communicator.
Someone who prioritizes the needs of others is what type of communicator?
A passive communicator.
Someone who listens without interruption is what type of communicator?
An assertive communicator.
What are the four styles of communication?
The four styles of communication are Passive, Aggressive, Passive-Aggressive and Assertive.
Finish this sentence: Most people will pay attention to the message you're sending by___________.
your body language.
Give me three examples of non-verbal communication.
Text, e-mail, sign language, writing...
Tell me what verbal communication is?
Verbal communication is when we use our words.
What are the two forms of communication?
The two forms of communication are verbal and non-verbal?
What is the definition of communication?
The process of sending and receiving a message.
Name four career clusters?
Marketing, Health Sciences, Management, Architecture, Information Technology...
How many career clusters do we have in this class?
There are 16 career clusters.
What is a Career Cluster?
A group of careers.
What is an Alphabiography?
A story about yourself using the letters of your first or last name.
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