BE Course Intermediate. Spaced Repetition 7 | Baamboozle - Baamboozle

Name 2 phrases to ask to repeat something during a phone conversation:

1) Excuse me, I didn't catch your name/number; 2) Could you spell/repeat your... (name), please?

Name 2 phrases to say who you want to hear by phone

1) I'd like to speak to ...., please; 2) Could I have the ... Department, please?

Fill in the missing word: 'wrap ___ the conversation = finish the conversation'

wrap UP

Fill in the missing word: 'Speak ___ = talk louder'

speak UP

Fill in the missing word: 'Put sb ______ = connect your call to another phone'

put sb THROUGH

Make a question in Future Simple Passive

(student's own answer)

Make a sentence in Past Perfect Passive

(student's own answer)

Change from Active to Passive Voice: 'They are building a new stadium near the station.'

A new stadium is being built near the station.

Change from Active to Passive Voice: 'The cleaner has cleaned the office'

The office has been cleaned (by a cleaner).

When do we need to use Passive Voice?

1) To change the focus of a sentence from WHO does sth to WHAT happens to sth; 2) When doer is unimportant, unknown or we want to avoid saying it.

What is the formula of the Passive Voice?

to be (in different tenses) + Ved / 3rd form

What is the position of the person who deals with the most important group of clients?

key account manager

How do you say in other words ' bring communication/conversation to an end'?

close a conversation

Who is an 'internal customer'?

client inside the organization

Explain the phrase 'at breakneck speed'

extremely fast

Explain the word 'troubleshoot'

find and fix problems for a company