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Communications/HR. FINALS
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What is a Tort?
The action taken when someone beliefs another person did a wrongful act towards them
What is the difference between urgent and emergent?
deteriorating condition needing medical attention within 24 hrs. but not life threatening and emergent is critical and life threatening
What are the global influences in health care?
Cultural, Environmental, Political and social
What is the main purpose of the health reform act?
All Americans are insured
What is the Caduces?
Symbol for the medical profession
P. A. S. S
Pull. Aim, Squeeze and Sweep
What are the top 3 ways humans communicate?
Body language, Tonality and Spoken words
What is Respondeat Superior?
Let the master answer
What are the basic elements of communication?
sender, message, channel, receiver and feedback
"OSHA" means
Organizational Safety and Health Administration
what is a minute clinic?
It can be found in chain stores and offers basic medical needs
What is Triage?
To sort out
"P.H.I"
Protected Health Information
What are the different ways to file contents of the medical record?
Problem Oriented, filing by temporary or permanent problems, Source Oriented, most common, and Integrated Record System, filing chronologically.
What are the levels of Triage?
Low Risk, Urgent and Emergent.
What is the most common/popular filing system for patients record?
Alphabetical name sequence
What is patients right under HIPAA privacy law?
Receive notices of privacy practices, Access medical and financial records, Request an amendment, ask all communications be confidential
What can be reported without the consent of the patient?
Births, Deaths, certain communicable diseases, Abuse, Incest, etc.
What kills more Americans than disaster?
Fire
What are the 5 stages of dying?
Denial, Anger, Bargaining, Depression and Acceptance
What is the most secure signature a doctor can use?
Digital Signature.
What should the receptionist do when there is a delay in the office?
Politely offer the patients options, (eg) to reschedule, go on errands and return in 30min. or wait.
What is medical Ethics?
It is the standards of conduct generally accepted as a moral guide for behavior.
What is Medical Etiquette?
It is the customary code of conduct, courtesy and manners in the medical profession.
What is subjective information
Subjective information exists in the mind but cannot be measured
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