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what are the 4 MUST behavior we have discussed
LARA , OWN IT, DISCOVER NEEDS, SET CLEAR EXPECTATION
Keeping the customer involve during resolution
Set Clear Expectation
What is the agents mindset for MIE
Efficient and Accurate
what are the 2 "Exciters" behaviors?
BWAF & SA
Did you make all interactions for the customer quick and easy and promote self-service for future use?
Make It effortless
what behavior Clearly demonstrate how Xfinity has the best products, services, and online support in the marketplace.
Be an Xfinity Ambassador
It is to Ensure a clear understanding of the customer’s unique situation, express genuine concern for helping the customer, and be fully present throughout the interaction.
LARA
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