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ADT Self-Paced Review: Intro to Chudly
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What type of system does this customer have?
Safewatch Pro 3000
What type of security panel does this customer have?
Command Panel - The Quick Connect is out of service
What is this customer's current service level?
Pulse Complete - the image says Pulse Video but remember that according to the new levels, that means Complete
What does it mean if there is no information listed in the contracts area in Chudly?
The customer's contract is no longer active
Agents can only find System Configuration in Chudly. True or False?
False - System Configuration can only be found in MMB
Agents can find a customer's PIC in Chudly as well as MMB. True or False?
True
Where should you look for a customer's service level in Chudly?
Billing < Recurring Fees
If a customer is billed by Informix, where will you have to look for the service level in MMB?
System Configuration - Informix billed customers do not have a Contracts section or Job History in MMB
Where should you search first for a customer's service level in MMB?
Contracts section
Agents can access Job History in Chudly. True or False?
False - This can only be found in MMB
Where can an agent look in Chudly to find the customer's currently monthly rate?
RMR
In Chudly, what does tenure mean?
How long the person has been an ADT customer
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