8- MF1057_2 - Inglés profesional para el turismo | Baamboozle - Baamboozle

The tour is ___ Sunday afternoon.

on

in

at

by

The appointment is ___ 10:15.

at

in

on

by

The conference is ___ October.

in

on

at

by

The menu is ___ the table.

on

in

at

by

The reception is ___ the building.

in

on

at

by

We arrived ___ the hotel.

at

in

on

by

They got ___ the bus.

on

in

at

by

She got ___ the taxi.

in

on

at

by

The tourists are ___ the plane.

on

in

at

by

The excursion is ___ Wednesday.

on

in

at

by

I like travelling ___ winter.

in

on

at

by

The flight leaves ___ midnight.

at

in

on

by

The brochure is ___ the table.

on

in

at

by

The guests are ___ the lobby.

in

on

at

by

The train stops ___ the station.

at

in

on

by

The meeting is ___ Friday.

on

in

at

by

The festival is ___ August.

in

on

at

by

The book is ___ the desk.

on

in

at

by

We arrive ___ the station.

at

in

on

by

The restaurant is ___ the hotel.

in

on

at

by

The tour is ___ Tuesday morning.

on

in

at

by

The shop opens ___ 9:00.

at

on

in

by

I was born ___ 2001.

in

on

at

by

The picture is ___ the wall.

on

in

at

by

She is ___ the car.

in

on

at

by

The tourists are ___ the bus.

on

in

at

by

We meet ___ the airport.

at

in

on

by

The keys are ___ the table.

on

in

at

by

The hotel is ___ the city centre.

in

on

at

by

The party is ___ Saturday.

on

in

at

to

I travel ___ summer.

in

on

at

to

The train arrives ___ 9:30.

at

in

on

by

The meeting is ___ Monday.

on

in

at

to

My birthday is ___ June.

in

on

at

by

I wake up ___ 7:00.

at

in

on

to

How do you say 14 July?

the fourteenth of July

the fourteen July

July fourteen

the fourteenth July

Write in American format: 12 March 2024

March 12, 2024

12 March, 2024

2024 March 12

March 2024 12

Write in British format: April 5, 2025

5 April 2025

April 5 2025

2025 April 5

5/2025 April

How do you say 31 October?

the thirty-first of October

the thirty one October

October thirty one

the thirty first October

How do you say 30 May?

the thirtieth of May

the thirty May

May thirty

the thirtieth May

How do you say 29 April?

the twenty-ninth of April

the twenty nine April

April twenty nine

the twenty ninth April

How do you say 28 March?

the twenty-eighth of March

the twenty eight March

March twenty eight

the twenty eighth March

How do you say 27 February?

the twenty-seventh of February

the twenty seven February

February twenty seven

the twenty seventh February

How do you say 26 January?

the twenty-sixth of January

the twenty six January

January twenty six

the twenty sixth January

How do you say 25 December?

the twenty-fifth of December

the twenty five December

December twenty five

the twenty fifth December

How do you say 24 November?

the twenty-fourth of November

the twenty four November

November twenty four

the twenty fourth November

How do you say 23 October?

the twenty-third of October

the twenty three October

October twenty three

the twenty third October

How do you say 22 September?

the twenty-second of September

the twenty two September

September twenty two

the twenty second September

How do you say 21 August?

the twenty-first of August

the twenty one August

August twenty one

the twenty first August

How do you say 20 July?

the twentieth of July

the twenty July

July twenty

the twentieth July

How do you say 15 June?

the fifteenth of June

the fifteen June

June fifteen

the fifteenth June

How do you say 14 May?

the fourteenth of May

the fourteen May

May fourteen

the fourteenth May

How do you say 13 April?

the thirteenth of April

the thirteen April

April thirteen

the thirteenth April

How do you say 12 December?

the twelfth of December

the twelve December

December twelve

the twelfth December

How do you say 11 November?

the eleventh of November

the eleven November

November eleven

the eleventh November

How do you say 10 October?

the tenth of October

the ten October

October ten

the tenth October

How do you say 9 September?

the ninth of September

the nine September

September nine

the ninth September

How do you say 8 August?

the eighth of August

the eight August

August eight

the eighth August

How do you say 7 July?

the seventh of July

the seven July

July seven

the seventh July

How do you say 6 June?

the sixth of June

the six June

June six

the sixth June

How do you say 5 May?

the fifth of May

the five May

May fifth of

the fifth May

How do you say 4 April?

the fourth of April

the four April

April four

the fourth April

How do you say 3 March?

the third of March

the three March

March third of

the third March

How do you say 2 February?

the second of February

the two February

February second of

the second February

How do you say 1 January?

the first of January

the one January

the first January

January one

The train leaves at 10:50. Say it differently.

ten to eleven

ten past eleven

quarter to eleven

half past eleven

The tour starts at 9:45. Another way to say it?

quarter to ten

quarter past nine

half past nine

fifteen past ten

The meeting starts at 8:15. Another way to say it?

quarter past eight

quarter to eight

half past eight

fifteen to nine

Say 20:10 in spoken English

eight ten

ten past nine

ten to eight

quarter past eight

Say 17:30 in spoken English

five thirty

half to five

quarter past five

thirty to six

Say 13:00 in the 12-hour system

one p.m.

one a.m.

thirteen o'clock

half past one

What time is noon?

12 p.m.

12 a.m.

1 p.m.

11 a.m.

What time is midnight?

12 a.m.

12 p.m.

1 a.m.

11 p.m.

How do you say 2:50?

ten to three

ten past two

quarter to three

half past two

How do you say 1:20?

twenty past one

twenty to one

half past one

quarter past one

How do you say 9:55?

five to ten

five past ten

ten past nine

quarter to ten

How do you say 11:15?

quarter past eleven

quarter to eleven

half past eleven

fifteen to eleven

How do you say 4:40?

twenty to five

twenty past four

forty past four

half past four

How do you say 7:05?

five past seven

five to seven

quarter past seven

ten past seven

Say 21:45 in spoken English

nine forty-five

quarter past nine

half past nine

nine fifteen

Say 18:30 in spoken English

six thirty

half to six

quarter past six

thirty past six

Say 16:15 in spoken English

four fifteen

quarter to four

half past four

fifteen to four

Say 14:20 in spoken English

two twenty

two past twenty

twenty two

twenty past two

What time is it? 8:55

five to nine

five past nine

quarter to nine

ten to nine

What time is it? 1:30

half past one

half to one

thirty to two

quarter past one

What time is it? 10:45

quarter to eleven

quarter past ten

half past ten

ten to eleven

What time is it? 2:05

five past two

five to two

quarter past two

ten past two

How do you say 11:40?

twenty to twelve

twenty past eleven

forty past eleven

half to twelve

How do you say 9:20?

twenty past nine

twenty to nine

half past nine

quarter past nine

How do you say 8:50?

ten to nine

ten past nine

fifty past eight

half past nine

How do you say 5:10?

ten past five

ten to five

five ten to

half past five

How do you say 7:45?

quarter to eight

quarter past eight

half past seven

fifteen past seven

How do you say 6:30?

half past six

half to six

thirty to six

quarter past six

How do you say 4:15?

quarter past four

quarter to four

four half

fifteen to four

How do you say 3:00?

three o'clock

three past

three half

quarter three

Can I store my bags?

Yes, in the locker.

No, carry them.

Leave them outside.

We have no space.

Is there a kids' menu?

Yes, we have one.

No, kids eat meat.

They don't eat.

Ask the waiter.

The bed is too hard.

I'll add a topper.

Sleep on the floor.

It's good for you.

Deal with it.

Is there a hair dryer?

Yes, in the drawer.

No, use the wind.

Your hair is fine.

Borrow one.

I need a local map.

Here is one, enjoy!

Use Google Maps.

I lost the maps.

Buy one at shop.

Can I smoke here?

Only on the balcony.

Yes, everywhere.

No, it's illegal.

If you pay me.

I lost my passport!

Go to the Embassy.

Check your bag.

Call your mom.

Buy a fake one.

Is the city center far?

10 min by taxi.

Yes, very far.

Walk for 5 hours.

Don't go there.

I need a wake-up call.

At what time, sir?

Use your phone.

I'll be sleeping.

No, wake up alone.

The shower is leaking.

I'll call the maintenance.

Use a bucket.

Don't use it.

Fix it yourself.

Is there a vegan menu?

Yes, the chef can help.

Only meat here.

Eat the garnish.

Go to a farm.

Where is the toilet?

Behind the stairs.

In the garden.

I won't tell you.

Use the bushes.

I need a quiet room.

I'll move you now.

Life is noisy.

Wear headphones.

No rooms left.

Is there a gym here?

Yes, on floor 1.

No, go running.

You look fit.

Gym is closed.

I missed my flight!

I'll check next ones.

That is very sad.

Buy a new plane.

Go by train.

The AC is too noisy.

I'll change your room.

Use earplugs.

Turn it off then.

It sounds normal.

Can I pay with my phone?

Yes, we take NFC.

Only gold coins.

No, cash only.

Pay me later.

Guest: I feel very ill.

I'll call a doctor.

Drink some water.

Go to sleep now.

Not my problem.

Where can I park my car?

In the back garage.

On the sidewalk.

Ask the police.

Park far away.

Is the tap water safe?

Yes, it is potable.

No, you will die.

Only for washing.

Buy bottled water.

I need an extra towel.

I'll bring it now.

Use your old one.

Dry with your shirt.

No more towels.

Client: Where is the bar?

It's on the top floor.

We have no drinks.

Find it yourself.

Follow the music.

Is the pool open today?

Yes, until 9 PM.

No, it is too dirty.

Only for adults.

I hate swimming.

Guest: I forgot my key.

I'll give you a new one.

You are very messy.

Sleep in the lobby.

That is a problem.

Can I check out at 12 PM?

Yes, that is fine.

No, leave at 8 AM.

Pay double price.

Ask my manager.

Complaint: My room is cold.

I'll send a heater.

Wear a big jacket.

It is winter, sorry.

Close the window.

Guest: I need a taxi now.

I'll call one for you.

Walk to the corner.

Take the local bus.

Taxis are expensive.

Problem: Wi-Fi is not working.

I will reset it now.

Use your own data.

Wait until tomorrow.

It works for me.

Client: Is breakfast included?

Yes, from 7 to 10 AM.

No, pay me now.

I don't know yet.

Eat at the cafe.

Guest: I'm lost. Where is the lift?

Turn left, past the gym.

Go away, I am busy.

Read the wall signs.

Why do you ask me?

An impatient First Class passenger demands: 'Champagne. Now.'. What is the most professional response?

'I'll bring that when boarding finishes, sir. Would you like some nuts meanwhile?'

'You have to wait until we take off. It's the law.'

'Please don't be rude, I have 200 other people to worry about.'

'Sit down and wait for your turn.'

A young backpacker asks in a loud hostel: 'Yo, any spare beds for tonight?'. Best response?

'Hey! Let me check... Yes, we have two bunks left. Need your IDs!'

Responder: 'We have vacancies in our shared dormitory modules...'

Ignorarle por usar la palabra 'Yo' en lugar de 'Good evening'.

'Speak properly, this is a respectable business.'

Three passengers from different countries ask for the gate at the same time. How do you manage it?

'One moment, please. I will assist you one by one. Madam, you first.'

Gritar la puerta de embarque en inglés para que todos la oigan a la vez.

Atender solo al pasajero que parece más estresado.

Señalar con el dedo hacia las pantallas sin decir nada.

On a bad phone line you hear: '...tickets for... Tokyo... April... Brown...'. How do you proceed?

'I’m sorry, the connection is breaking up. Did you say Tokyo in April?'

'Hang up and call when you have better signal.'

Asumir que son dos billetes a Tokyo en abril para el Sr. Brown y confirmar.

'I can't understand you. Speak louder please.'

A tourist on a mobility scooter asks if the old town cobblestones are manageable. Best answer?

'The streets are bumpy, but we offer a Panoramic Van Tour instead.'

'No, it is impossible. You should stay on the ship today.'

'Yes, don't worry, the scooter can handle anything if you go fast.'

'I don't know, I've never used a scooter. You can try and see.'

A rent-a-car client is upset because the GPS and child seat are unavailable. Best response?

'I apologize. I will upgrade your car and have a seat delivered right now.'

'It’s not my fault, the previous customers didn't return them on time.'

'You can use your phone's maps and the child is big enough anyway.'

'The contract says subject to availability, so there is nothing I can do.'

A tour guide emails a VIP event organizer about tomorrow's tour. Most professional tone?

'Dear Ms. Roberts, I am writing to confirm the final itinerary for your group...'

'Hi! The tour starts at 9. Don't be late or we'll leave without you. See ya!'

'Tour schedule: 09:00h. Be ready at the lobby. No delays.'

'Hello there! Hope you're ready for some fun tomorrow! It's gonna be awesome!'

A client is angry because they found a walnut in their salad despite their allergy. Best action?

Retirar el plato, disculparse, informar al chef, ofrecer alternativa y compensar.

Decirle al cliente que se calme y que retire la nuez con el tenedor.

Culpar al camarero delante del cliente para que vea que se toman medidas.

Entregarle la hoja de reclamaciones directamente sin decir nada.

A client texts: 'Need fly London tomorrow. Low price. No card, cash?'. What should the agent do?

Clarificar la petición: 'Are you looking for a flight to London? Cash at our office?'

Ignorar el mensaje por ser demasiado informal y poco claro.

Responder con un PDF de 20 páginas con las condiciones legales.

Decir: 'Please send a formal email with your full passport details'.

A guest says: 'The kids' club is closed and I have a spa appointment. What can I do?'. Purpose?

Comunicar una insatisfacción y buscar una alternativa.

Solicitar información sobre las tarifas de la guardería externa.

Pedir asesoramiento sobre actividades deportivas para adultos.

Reservar una sesión de tratamiento en el spa del hotel.

An impatient First Class passenger demands: 'Champagne. Now.'. What is the most professional response?

'You've to wait, sir. Would you like some nuts meanwhile?'

'You have to wait until we take off. It's the law.'

'Please don't be rude, I have 200 other people to worry about.'

'Sit down and wait for your turn.'

A young backpacker asks in a loud hostel: 'Yo, any spare beds for tonight?'. Best response?

'Hey! Let me check... Yes, we have two bunks left. Need your IDs!'

Responder: 'We have vacancies in our shared dormitory modules'.

Ignorarle por usar lenguaje informal como 'Yo' en un negocio.

'Speak properly, this is a respectable business.'

Three passengers from different countries ask for the gate at the same time. How do you manage it?

'One moment, please. I will assist you one by one. Madam, you first.'

Gritar la puerta de embarque en inglés para que todos la oigan.

Atender solo al pasajero que parece más estresado.

Señalar con el dedo hacia las pantallas sin decir nada.

On a bad phone line you hear: '...tickets for... Tokyo... April... Brown...'. How do you proceed?

'I’m sorry, the connection is breaking up. Did you say Tokyo in April?'

'Hang up and call when you have better signal.'

Asumir que son dos billetes a Tokyo en abril y confirmar.

'I can't understand you. Speak louder please.'

A tourist on a mobility scooter asks if the old town cobblestones are manageable. Best answer?

'The streets are bumpy, but we offer a Panoramic Van Tour instead.'

'No, it is impossible. You should stay on the ship today.'

'Yes, don't worry, the scooter can handle anything if you go fast.'

'I don't know, I've never used a scooter. You can try and see.'

A client is upset because the GPS and child seat they reserved are unavailable. Best response?

'I apologize. I will upgrade your car and have a seat delivered now.'

'It’s not my fault, the previous customers didn't return them on time.'

'You can use your phone's maps and the child is big enough anyway.'

'The contract says subject to availability, so there is nothing I can do.'

A guide needs to email a VIP event organizer about tomorrow's tour. Which tone is most professional?

'Dear Ms. Roberts, I am writing to confirm the final itinerary...'

'Hi! The tour starts at 9. Don't be late or we'll leave without you.'

'Tour schedule: 09:00h. Be ready at the lobby. No delays.'

'Hello there! Hope you're ready for some fun! It's gonna be awesome!'

A guest with a nut allergy finds a walnut in their salad and is angry. What is the best action?

Retirar el plato, disculparse, informar al chef y ofrecer una compensación.

Decirle al cliente que se calme y que retire la nuez con el tenedor.

Culpar al camarero delante del cliente para que vea que se toman medidas.

Entregarle la hoja de reclamaciones directamente sin decir nada.

A client texts: 'Need fly London tomorrow. Low price. No card, cash?'. What should the agent do?

Clarificar con frases directas: 'Are you looking for a flight to London?'

Ignorar el mensaje por ser demasiado informal y poco claro.

Responder con un PDF de 20 páginas con las condiciones legales.

Decir: 'Please send a formal email with your passport details'.

A guest says: 'I’m disappointed. The kids' club is closed and I have a spa appointment. What can I do?'. What is the purpose?

Comunicar una insatisfacción y buscar una alternativa.

Solicitar información sobre las tarifas de la guardería.

Pedir asesoramiento sobre actividades deportivas para adultos.

Reservar una sesión de tratamiento en el spa del hotel.

Choose the correct professional closing.

Warm regards,

Bye bye

See you

Take care friend

Choose the correct phrase.

Please contact me if you need further details.

Contact me maybe.

You contact later.

Contact if want.

Complete: "Arrival is scheduled ______ Monday morning."

for

in

at

on

Choose the correct tourism phrase.

The return flight is on Thursday evening.

Return flight Thursday.

Flight back Thursday.

Thursday return flight.

Choose the correct formal closing.

Yours faithfully,

Best friend

See you later

Bye now

Complete: "I remain at your ______ for any questions."

disposal

service

place

desk

Choose the correct phrase.

For your convenience.

For your comfort.

For your service.

For your help.

Choose the correct phrase.

Express check-in service is available.

Check-in fast available.

Fast check-in service.

Quick check service.

Complete: "We also provide private airport ______."

transfers

transport

move

travel

Choose the correct phrase.

Complimentary WiFi is included.

Free WiFi include.

WiFi free included.

WiFi inside.

Complete: "The hotel is located near the ______ centre."

conference

meeting

business

office

Choose the correct tourism phrase.

Your accommodation will be at a five-star hotel.

Accommodation five star.

Hotel five star stay.

Five star accommodation.

Complete: "Please find ______ the conference details."

below

down

under

inside

Choose the correct professional phrase.

Thank you for choosing our services.

Thanks service.

Service thanks.

Choose service.

Choose the correct phrase.

Please ask if you have any questions.

Please ask questions.

You ask questions.

Ask if question.

Complete: "The tour features a ______ experience."

viewing

looking

seeing

watch

Choose the correct phrase.

Breakfast is included daily.

Breakfast include daily.

Daily breakfast include.

Breakfast daily include.

Choose the correct tourism phrase.

Accommodation is provided in guesthouses.

Accommodation give guesthouses.

Guesthouses accommodation.

Stay guesthouses.

Complete: "The package costs €2,150 ______ person."

per

for

each

by

Choose the correct phrase.

Flights operate from Madrid to Reykjavik.

Flights work Madrid.

Flights go Madrid.

Flights travel Madrid.

Complete: "The tour explores the ______ souks."

vibrant

big

many

famous

Choose the correct tourism sentence.

The tour includes visits to historical monuments.

Tour include monuments.

Tour monuments visit.

Tour see monuments.

Choose the correct phrase.

Thank you for choosing our agency.

Thanks choose agency.

Agency thanks.

Choose agency thanks.

Choose the correct phrase.

We look forward to your confirmation.

We wait confirmation.

Confirm soon.

You confirm.

Complete: "We hope to ______ from you soon."

hear

listen

see

talk

Choose the correct professional phrase.

I look forward to hearing from you.

I wait your answer.

I want your reply.

You reply soon.

Choose the correct closing.

Best regards,

Bye friend

See you soon

Good bye

Choose the correct closing.

Kind regards,

See you

Bye

Later

Complete: "Please do not hesitate to ______ me."

contact

call

ask

say

Choose the correct professional sentence.

Please let me know if you need further information.

Tell me if you want info.

Say if need info.

You say information.

Complete: "We have arranged a ______ excursion."

guided

guide

guiding

guideable

Choose the correct phrase.

The package includes a guided tour.

Package include tour.

Tour included package.

Package have tour.

Choose the correct tourism phrase.

The accommodation includes breakfast.

Accommodation include breakfast.

Accommodation breakfast.

Breakfast accommodation.

Complete: "You will stay at a ______ hotel."

three-star

three stars

star three

hotel three

Choose the correct phrase.

Each passenger is entitled to checked baggage.

Each passenger have baggage.

Passenger get baggage.

Baggage passenger.

Choose the correct professional phrase.

Flights depart Friday morning.

Flights depart in Friday.

Flights depart the Friday.

Flights depart at Friday.

Complete: "The flight ______ Monday morning."

departs

depart

departing

departure

Choose the correct tourism phrase.

The hotel is located in the city centre.

The hotel locate centre.

Hotel centre location.

Hotel inside city.

Choose the correct phrase.

Breakfast is included in the price.

Breakfast include in price.

Breakfast included price.

Breakfast inside price.

Complete: "The price includes ______ flights."

return

back

two

double

Choose the correct tourism phrase.

The total price is €450 per person.

Total price 450.

Price total 450.

Cost 450 maybe.

Complete: "We are pleased to ______ you the following package."

offer

give

make

prepare

Choose the correct professional sentence.

I am writing in response to your email.

I write because email.

Email answer here.

I write your email.

Complete the sentence: "Further to your ______, we are pleased to inform you…"

request

ask

demand

question

Choose the correct phrase used in travel emails.

Please find below the requested information.

Look under for information.

Information under.

See information here.

Complete: "I am pleased to ______ you the following information."

offer

give

send

show

Choose the correct phrase.

Thank you for your enquiry.

Thank you for your question.

Thank you for your ask.

Thank you for your doubt.

Complete the sentence: "Thank you for ______ us about your holiday."

contacting

contact

contacts

contacted

Choose the best formal greeting if you don't know the name.

Dear Sir or Madam,

Hello friend

Hi customer

Good day man

Choose the correct formal email opening.

Dear Mr Smith,

Hello Mr Smith

Hi Smith

Hey Mr Smith

Complete: "If the flight is delayed, we ______ assistance."

offer

give

do

make

Translate: "¿Cuándo llegó?"

When did you arrive?

When you arrive?

You arrive when?

Arrive when?

Translate: "¿Reservó online?"

Did you book online?

You book online?

Book online?

Online booking?

Correct the sentence.

I didn’t book full board.

I not book full board.

I didn’t booked full board.

Not booked full board.

Correct the sentence.

The guest complained yesterday.

Guest complain yesterday.

Guest complaining yesterday.

Guest complain.

Correct the sentence.

I stayed here last year.

I stay here last year.

I staying last year.

Stayed here year.

Correct the sentence.

My flight was delayed.

My flight delay.

My flight delayed yesterday.

Flight delay.

Correct the sentence.

Breakfast is served at 8.

Breakfast serve at 8.

Breakfast serving at 8.

Breakfast served 8.

Correct the sentence.

The hotel has 50 rooms.

The hotel have 50 rooms.

The hotel having 50 rooms.

Hotel have rooms.

Translate: "Espero su confirmación"

We look forward to your confirmation.

Confirm soon.

You confirm.

Confirm please.

Choose the correct expression.

We hope to hear from you soon.

We hear you.

You say.

Say soon.

Complete: "I remain at your ______"

disposal

service

place

desk

Translate: "No dude en contactarnos"

Please do not hesitate to contact us.

Contact maybe.

Contact soon.

Contact if.

Choose the professional phrase.

Further to your request,

After your ask,

Next request,

Later request.

Complete: "Please find ______ the requested information."

below

under

near

beside

Translate: "Gracias por su consulta"

Thank you for your enquiry.

Thanks question.

Ask thanks.

Question email.

Choose the correct closing after Dear Sir or Madam.

Yours faithfully,

Best friend

Bye now

Later

Choose the correct closing.

Kind regards,

Bye bye

See you

Later

Choose the correct email greeting.

Dear Sir or Madam,

Hello friend,

Hi man,

Good email.

Translate: "Gracias por elegir nuestro hotel"

Thank you for choosing our hotel.

Thanks hotel.

Choose hotel.

Hotel thanks.

Complete: "We look forward to ______ you again."

welcoming

welcome

welcomed

welcomes

Translate: "Que tenga un buen viaje"

Have a safe journey.

Travel safe.

Go travel.

Nice travel.

Choose the professional farewell.

Have a pleasant day.

Bye.

See.

Go.

Translate: "Gracias por informarnos"

Thank you for bringing this to our attention.

Thanks say.

Tell us.

Say now.

Choose the correct phrase.

We will solve this immediately.

No solution.

Wait tomorrow.

Later maybe.

Translate: "Por favor acepte nuestras disculpas"

Please accept our apologies.

Sorry maybe.

Apology yes.

Accept sorry.

Choose the best apology.

I’m very sorry for the inconvenience.

Not my problem.

That’s normal.

No solution.

Translate: "Si necesita algo, por favor avísenos"

If you need anything, please let us know.

You say.

Tell later.

Say something.

Choose the professional phrase.

Shall I book a taxi for you?

Taxi.

Go taxi.

Taxi now?

Translate: "¿Quiere un traslado al aeropuerto?"

Would you like an airport transfer?

Transfer airport.

Airport move.

You go airport?

Choose the correct offer.

Would you like a wake-up call?

Wake-up call.

You need call.

Call yes?

Translate: "¿Puede confirmar su reserva?"

Could you confirm your booking?

Confirm now.

Reservation yes?

You confirm.

Choose the polite expression.

Would you mind signing here?

Sign here.

Write here.

You sign.

Translate: "¿Puedo ver su pasaporte?"

May I see your passport?

Show passport.

Give passport.

Where passport?

Choose the correct polite request.

Could you fill in this form?

Fill this.

Write now.

Form here.

Translate: "Déjeme comprobarlo"

Let me check that for you.

Check it.

I check.

You check.

Complete: "Let me ______ your reservation."

check

do

make

look

Choose the professional phrase.

Allow me a moment, please.

Wait.

Stop.

Later.

Translate: "¿En qué puedo ayudarle?"

How may I help you?

Where do you go?

What do you need now?

Who are you?

Choose the most polite question.

How may I assist you today?

What do you want?

Tell me now.

Why are you here?

Complete the phrase: "Welcome to our ______"

hotel

airport

restaurant

ticket

Choose the most professional greeting.

Good afternoon. How may I assist you?

Hi, what do you want?

Hello, speak.

Yes?

Complete the greeting: "Good ______"

morning

food

service

reservation

Translate: "Molestia"

Inconvenience

Noise

Complaint

Damage

What does "broken" mean?

Not working because damaged

Too expensive

Very small

Very old

Translate: "Ruido"

Noise

Light

Temperature

Heat

What does "compensation" mean?

Money or benefit given for a problem

Extra charge

Deposit

Room upgrade

Translate: "Queja"

Complaint

Compensation

Problem

Refund

What does "flexible rate" mean?

Booking can be changed or cancelled

No cancellation allowed

Very cheap rate

Breakfast included

What does "non-refundable rate" mean?

Money cannot be returned

Free cancellation

Flexible booking

Discounted price

Translate: "Política de cancelación"

Cancellation policy

Booking form

Travel insurance

Room service

What does "extra charge" mean?

Additional cost

Discount

Deposit

Refund

Translate: "Reembolso"

Refund

Deposit

Invoice

Payment

What does "deposit" mean?

Initial payment

Final payment

Extra charge

Refund

What is a "receipt"?

Proof of payment

Hotel reservation

Room key

Travel ticket

Translate: "Factura"

Invoice

Voucher

Receipt

Form

What does "return ticket" mean?

Ticket for two directions

Ticket for one direction

Ticket with discount

Ticket for train

Translate: "Traslado al aeropuerto"

Airport transfer

Airport ticket

Airport gate

Airport check

What does "checked luggage" mean?

Luggage transported in aircraft hold

Small bag

Personal item

Carry bag

Translate: "Equipaje de mano"

Hand luggage

Checked luggage

Extra luggage

Large luggage

What does "cancelled" mean?

The flight will not operate

The flight is late

The flight is boarding

The flight is early

What does "delayed" mean?

Late

Cancelled

Early

Boarding

Translate: "Llegada"

Arrival

Departure

Gate

Boarding

Translate: "Salida (vuelo)"

Departure

Arrival

Landing

Take-off

What does "gate" mean in an airport?

Boarding area

Security office

Ticket desk

Airport shop

What does "boarding pass" mean?

Flight access document

Passport copy

Hotel voucher

Train ticket

Translate: "Piscina"

Swimming pool

Gym

Balcony

Garden

What does "gym" mean?

Fitness room

Hotel lobby

Restaurant

Meeting room

What does "laundry service" mean?

Clothes washing service

Food delivery

Room cleaning

Car rental

Translate: "Aire acondicionado"

Air conditioning

Heating

Ventilation

Fan system

What does "wake-up call" mean?

Phone call to wake a guest

Taxi reservation

Room cleaning

Dinner reservation

What is "room service"?

Food delivered to the room

Cleaning service

Laundry service

Taxi service

Translate: "Desayuno incluido"

Breakfast included

Breakfast served

Breakfast room

Breakfast option

What does "all-inclusive" mean?

All meals and drinks included

Breakfast only

Dinner only

Room only

What does "full board" mean?

Breakfast, lunch and dinner included

Breakfast only

Dinner only

Two meals included

What does "half board" mean?

Breakfast and dinner included

Only breakfast

All meals included

No meals included

Translate: "Cama supletoria"

Extra bed

Twin bed

Double bed

Baby bed

What does "balcony" mean?

Outdoor platform attached to a room

Hotel entrance

Swimming area

Restaurant table

Translate: "Suite"

Suite

Lobby

Balcony

Reception

What does "twin room" mean?

Room with two separate beds

Room for one person

Luxury suite

Family room

Translate: "Habitación doble"

Double room

Twin room

Single room

Family room

What does "fully booked" mean?

No rooms available

Many rooms available

Rooms with discount

Rooms with breakfast

What does "guest" mean in tourism?

A person staying at the hotel

Hotel manager

Travel agent

Tour guide

Translate: "Recepción"

Reception

Reservation

Lobby

Guest

What does "front desk" mean in a hotel?

Reception desk

Hotel restaurant

Room service

Elevator area

What does "availability" mean in tourism?

Free rooms or seats

Hotel services

Type of client

Extra facilities

Correct expression used in professional emails.

Thank you for your enquiry.

Thank you for your ask.

Thank you for your demand.

Thank you for your questionary.

Choose the most polite response to a complaint.

I'm sorry for the inconvenience.

That is not my problem.

You are wrong.

It is impossible.

What is a "voucher" in tourism?

A document confirming prepaid services

A complaint form

A passport copy

A hotel bill

Translate into English: "El vuelo ha sido retrasado."

The flight has been delayed.

The flight was delay.

The flight delayed.

The flight is delaying.

Complete the polite request: "_____ I see your passport, please?"

May

Must

Should

Will

What does "check-in" mean?

Arriving and registering at a hotel

Leaving the hotel

Paying the hotel bill

Booking a flight

Choose the correct sentence.

The hotel has 50 rooms.

The hotel have 50 rooms.

The hotel having 50 rooms.

The hotel is have 50 rooms.

Translate into English: "¿En qué puedo ayudarle?"

How can I help you?

What do you want?

Do you need help now?

Can you help me?

What does "half board" mean in a hotel?

Breakfast and dinner included

Breakfast only

All meals included

No meals included