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The receptionist says you need a referral. What does that mean?
 
A. Your primary doctor must approve it first
 
You are banned
 
You cannot ever go
 
You must pay cash only
If appointment times conflict with work what should you say?
 
Do you have another time available?
 
I quit my job
 
That is unfair
 
Never mind forever
What should you say first when calling?
 
Hello, I would like to schedule an appointment
 
Hurry up
 
Why are you open?
 
Put me on the schedule
What should you have ready before calling to schedule?
 
Name, DOB, insurance, reason for visit
 
Gym membership
 
Lunch order
 
Favorite movie
Why check insurance before scheduling?
 
To avoid paying full cost C. To surpris
 
To waste time
 
To surprise yourself
 
It does not matter
How can you find a doctor who takes your insurance?
 
Use your insurance website or Google
 
Ask a stranger
 
Guess randomly
 
Pick the closet office to you
If a provider does not accept your insurance, what should you do?
 
Find one who does or call insurance
 
Argue with the receptionist
 
Ignore it and go anyway
 
Cancel all care
What does copay mean?
 
The amount you pay at the visit
 
The doctor's paycheck
 
A free visit
 
A discount amount
Where do you find your insurance company name?
 
On the front of the insurance card
 
On your paycheck
 
On the appointment reminder
 
On a random website
What number on your insurance card does the office usually need?
 
Member ID
 
Library card number
 
Driver’s license plate
 
Social media ID
True or False: It is okay to leave paperwork blank if you do not feel like filling it out.
False
Who is your emergency contact?
 
A trusted adult who can be called in an emergency
 
A favorite celebrity
 
Your neighbor
 
No one
What should you do if you do not understand a question on a medical form?
 
Ask staff for help
 
Guess randomly
 
Leave it blank
 
Walk out
Why is it important to list your medications?
 
So the doctor can treat you safely
 
So they can post it online
 
So they can charge more money
 
So they can share it with friends
Your doctor says you need ADHD testing. Who do you schedule with?
 
A. Neuropsychologist
 
Dentist
 
Eye doctor
 
Veterinarian
You have a fever and sore throat. Who do you call first?
 
A. Primary care doctor
 
Dentist
 
Vet
 
Neuropsychologist
Your dog hasn’t been eating and seems sick. Who do you call?
 
A. Veterinarian
 
Primary doctor
 
Dentist
 
Eye doctor
Your tooth hurts when you chew. Who do you call?
 
Dentist
 
Eye doctor
 
Veterinarian
 
Cardiologist
You have blurry vision and headaches when reading. Who do you call?
 
Eye doctor or optometrist
 
Dentist
 
Veterinarian
 
Physician
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