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The only one of its kind. u______
unique
The verb form of 'shipment'
to ship
A synonym for 'customer'
buyer/client
Where a product is made and comes from. o_________
origin
To have no more in stock. r____ o_____
run out (of)
Where customers can view products before buying.
showroom
Name two noun forms for 'to distribute'
distributor , distribution
If a product is available it is _______ ________.
in stock
To have a small number left in stock. R____  l_____
run low
Buy a lot of something. s_____ u__ o__
stock up (on)
The opposite of 'buyer'
supplier / seller
Another word for 'distributor' m________
middleman
The process of production and distribution of a product. s_______ c______
supply chain
Software allows you to ______ _______ of goods during shipments.
keep track
A list of items in stock. i___________
inventory
A large amount of goods sent together. s__________
shipment
Made without machines h_________
handmade
(Correct) Could you tell me is it a big package?
...if it is a big package?
(Correct) I wonder could you help me?
I wonder if you could help me?
(Correct) Could you tell me what is their phone number?
..what their phone number is?
(Correct) I don't suppose you know what is the time in Germany now.
..what the time is in Germany now.
(Correct) I was wondering why hasn't my parcel arrived yet.
....my parcel hasn't arrived yet.
(Correct) Would you mind finding out how much will that cost?
.....how much that will cost?
(Correct) Can you tell me if have they arrived?
...if they have arrived?
(Correct) Have you any idea how big is it?
..how big it is?
(Correct) Do you have any idea how long have I been waiting?
..I have been waiting?
(Correct) I would like to know what day are you delivering.
.....what day you are delivering.
(Correct) Do you know what time opens the office?
...what time the office opens?
(Correct) I was wondering can I speak to the manager.
.....wondering if I could speak....
TCS.... (Unit 8: Presenting visuals)
This chart shows......
TFR.... (Unit 8: Presenting visuals)
This figure represents....
ILTDYAT...(Unit 8: Presenting visuals)
I'd like to draw your attention to....
TIWD.... (Unit 8: Presenting visuals)
This increase will definitely....
TUTS... (Unit 8: Presenting visuals)
This upward trend shows.....
TFAT.... (Unit 8: Presenting visuals)
These figures are from......
AYCSFT...(Unit 8: Presenting visuals)
As you can see from this.....
TLR.... (Unit 8: Presenting visuals)
The line represents.....
TDTS....(Unit 8: Presenting visuals)
This downward trend shows.....
TIGT....(Unit 8: Presenting visuals)
This is going to.....
IBOFF... (Unit 8: Presenting visuals)
It's based on figures from......
IDI.... (Unit 8: Presenting visuals)
It's divided into.....
TALA.... (Unit 8: Presenting visuals)
Take a look at....
NIP.... (Unit 8: Presenting visuals)
Notice in particular.....
TCS.... (Unit 8: Presenting visuals)
This chart shows....
IWIB... (Unit 8: Presenting visuals)
It will increase by......
(Correct) What is a cheapest hotel to stay at?
What is the cheapest.....
(Correct) Payment is by the credit card only.
....by credit card only.
(Correct) Reserve by Friday to guarantee a rooms.
...a room.
(Correct) The conference is usually held in Unitied Arab Emirates.
...in the United Arab Emirates.
(Correct) There's an information available at the stand.
There's information...
(Correct) What time does a final talk finish?
,,,the final talk....
(Correct) The quickest way to the centre is to travel by the taxi.
.... by taxi.
(Correct) There's guided tour for all delegates.
There's a guided....
(Correct)  Frankfurt Book Fair is annual event.
...is an annual event.
(Correct) The hotel is close to exhibition centre.
..to the exhibition centre.
(Correct) A airport shuffle bus runs every half hour.
An airport...
(Correct) You need to go to an registration desk to collect the badges.
...the registration desk..
(Correct) What is a cheapest hotel to stay at?
What is the cheapest.....
(Correct) Payment is by the credit card only.
....by credit card only.
(Correct) Reserve by Friday to guarantee a rooms.
...a room.
(Correct) The conference is usually held in Unitied Arab Emirates.
...in the United Arab Emirates.
(Correct) There's an information available at the stand.
There's information...
(Correct) What time does a final talk finish?
,,,the final talk....
(noun for) to train
training
(noun for) to satisfy
satisfaction
(noun for) to expect
expectation
(noun for) to order
order
(noun for) to serve
service
(noun for) to produce
product
(noun for) to deliver
delivery
(noun for) to require
requirements
(noun for) to care
care
A synonym for 'up-to-date'
modern
The opposite of 'safe'
unsafe / dangerous
A synonym for 'allow'
let / enable
It _______ (basenel) you to work faster.
enables
Think of something ' difficult to use'
answers will vary
The opposite of 'useful'
useless
The opposite of 'useless'
useful / handy
The opposite of 'useless'
useful / handy
Online banking is ________. (crseue)
secure
The opposite of 'correct'
incorrect / wrong
Something useful ______ you. (spleh)
helps
Think of something ' time consuming'
answers will vary
A synonym for 'correct'
accurate / right
The opposite of 'poor quality'
high quality
IWLY....
It will let you......
TTB..... (Unit 4 Desribing Benefits)
That's true, but.....
WILM.....? (Unit 4 Desribing Benefits)
Will it let me.....?
IMS..... (Unit 4 Desribing Benefits)
It might seem......
IHAQT (Unit 4 Desribing Benefits)
I have a question, too.....
BWT....? (Unit 4 Desribing Benefits)
But wouldn't that .....?
IHYT... (Unit 4 Desribing Benefits)
It'll help you to.......
INCT...... (Unit 4 Desribing Benefits)
I'm not convinced that......
AUFI.... (Unit 4 Desribing Benefits)
Another useful feature is ....
TTB... (Unit 4 Desribing Benefits)
That's true but....
WHI.....? (Unit 4 Desribing Benefits)
What happens if ....?
WIAMT....? (Unit 4 Desribing Benefits)
Will it allow me to ......?
IALMAB.... (Unit 4 Desribing Benefits)
It's a lot more accurate because....
TAGQ (Unit 4 Desribing Benefits)
That's a good question.
OOTPI....(Unit 4 Desribing Benefits)
One of the problems is ......
TMBI......(Unit 4 Desribing Benefits)
The main benefit is....
Ask a question using 'did'
answers will vary
REPLY: Have you finished yet?
answers will vary
CORRECT THE ERROR: I have seen her last week.
I saw her....
Make a sentence using 'already'
answers will vary
REORDER: if have i already done.
I have already done it. / I have done it already.
Make a sentence using 'haven't'
answers will vary
COMPLETE: I have _______ a letter to complain.
written / sent
What is the past participle of 'see'?
seen
CORRECT THE ERROR: I speaked to her yesterday.
I spoke to her yesterday.
REORDER: yet order have sent the you?
Have you sent the order yet?
COMPLETE: I ______ really hard yesterday.
worked/studied/tried/looked/revised etc..
Make a sentence using 'just'
answers will vary
Say the missing verbs: take/____/_____ _____/wrote/______
took / taken .. write / written
COMPLETE: Has it started? No, not _____?
yet
Make a sentence using 'leave' and 'go'
answers will vary
Ask a yes/no question using 'have' and 'yet'
answers will vary
Make a sentence using 'just'
answers will vary
S I C H Y (Unit 14 Dealing with Questions)
Sorry, I couldn't hear you.
D T A Y Q?  (Unit 14 Dealing with Questions)
Does that answer your question?
Y A M I ....?  (Unit 14 Dealing with Questions)
You're asking me if.....?
A Q?  (Unit 14 Dealing with Questions)
Any questions?
L M C I U Y C  (Unit 14 Dealing with Questions)
Let me check I've understood you correctly.
D A H A Q?  (Unit 14 Dealing with Questions)
Does anyone have any questions?
S I D Q U T Q  (Unit 14 Dealing with Questions)
Sorry I don't quite understand the question.
T A G Q  (Unit 14 Dealing with Questions)
That's a good question.
H I A Y Q?  (Unit 14 Dealing with Questions)
Have I answered your question?
I H T T A A T  (Unit 14 Dealing with Questions)
I'm happy to try and answer them.
I T T A T P T Y Q  (Unit 14 Dealing with Questions)
I think there are two parts to your question.
T A I P  (Unit 14 Dealing with Questions)
That's an interesting point.
T Y F T Q  (Unit 14 Dealing with Questions)
Thank you for that question.
C Y R T?  (Unit 14 Dealing with Questions)
Can you repeat that?
F O A...  (Unit 14 Dealing with Questions)
First of all...
A T A Q?  (Unit 14 Dealing with Questions)
Are there any questions?
(Correct) My manager is responsible for recruit 20 new employees this month.
...responsible for recruiting...
(Correct) After a very busy year, my wife stopped to work late.
... stopped working late.
(Correct) I never think about take work home with me.
...about taking....
(Correct) After an excellent year, I am delighted offering you a 10% pay rise.
....delighted to offer...
(Correct) Would you mind to do some overtime this weekend?
...mind doing....
(Correct) My job involves to manage two marketing campaigns each year.
... involves managing....
(Correct) I couldn't find a job near home so I decided moving to London to get one.
....decided to move ....
(Correct) I look forward to see you at the next annual conference.
... look forward to seeing ....
(Correct) Are you interested in take part in a survey?
...in taking part ....
(Correct) My colleague often thinks about change jobs because he isn't very happy there.
... about changing....
(Correct) I don't really enjoy to work extra hours but the money is good.
I don't really enjoy working....
(Correct) She hopes taking a language course next year if she has time.
She hopes to take.....
(Correct) They have already tested the new product.
The new product has already been tested.
(Passive) I ______ monthly. (pay)
am paid
(Passive) A lot of books ________ in China these days. (print)
are printed
(Passive) Our new chairman _____ in 2014. (appoint)
was appointed
(Passive) Most products can ______ online. (order)
be ordered
(Passive) Some of my colleagues are currently ____ to speak Mandarin. (train)
being trained
(Passive) I'll finish the report by tomorrow.
The report will be finished by tomorrow.
(Passive) Apple Inc. _____ by Steve Jobs. (found)
was founded
(Passive) To make it sweeter, sugar can _______. (add)
be added
(Passive) Porsche cars _____ in Stuttgart. (manufacture)
are manufactured
(Passive) The goods ______ next Friday. (deliver)
will be delivered
(Passive) Brass _______ of copper and zinc. (make)
is made
(Passive) People in Brazil speak Portuguese.
Portuguese is spoken in Brazil.
(Passive) Many vegetables _______ Spain. (grow)
are grown
(Passive) Blue and red make purple.
Purple is made from blue and red.
(Passive) James Cook discovered Australia.
Australia was discovered by James Cook.
(Correct) Let's go to that restaurant when you get the good seafood.
...restaurant where you.....
(Correct)  What's the name of the person which invented the motorcar?
...person who.....
(Correct) Do you know who phone that is?
...know whose phone...
(Correct) There are some words what I always forget in English.
....that I always....
(Correct) Most of our staff are people which have worked in the industry for years.
...are people who/that have....
(Correct) The problems who we need to solve are mainly technical.
.....problems which/that we need ......
(Correct) The place which I work is right in the centre of town.
...place where I ...
(Correct) Our busiest month of the year is that everyone goes back to school.
....is when everyone....
(Correct) I'd like to go on holiday to a place when I can relax completely.
..to a place where ....
(Correct) My manager is someone which takes decisions quickly.
....is someone who..
(Correct) We need to have a warehouse in a place what is easy to get to.
.....in a place that is easy.....
(Correct) The colleagues who's offfice I share are very unfriendly.
The colleagues whose office.....
_ gr_ _m_nt (unit 11)
agreement
c_ _p_r_t_v_ (unit 11)
cooperative
m_mb_r (unit 11)
member
h_ _r_rch_c_l (unit 11)
hierarchical
c_ns_lt_t_ _n (unit 11)
consultation
c_nfr_nt_t_ _n (unit 11)
confrontation
c_ns_ns_s (unit 11)
consensus
d_m_cr_t_c (unit 11)
democratic
d _ l _ g_t_ (unit 11)
delegate
r_ _ ch (unit 11)
reach
pr_ _ r _ t_z_ (unit 11)
prioritize
_ gn_r_ (unit 11)
ignore
_v_l_ _ t _ (unit 11)
evaluate
_nv_t_ (unit 11)
invite
c_ns_d_r (unit 11)
consider
_ v _ _ d (unit 11)
avoid
M W S.... (making suggestions unit 10)
Maybe we should....
H A .....? (making suggestions unit 10)
How about.....?
W M B B O... (making suggestions unit 10)
We might be better off....
T A G I (making suggestions unit 10)
That's a good idea.
I R L I (making suggestions unit 10)
I really like it.
I H A F R A..... (making suggestions unit 10)
I have a few reservations about.....
I N S (making suggestions unit 10)
I'm not sure
I M P... (making suggestions unit 10)
It might prove.....
I P W.... (making suggestions unit 10)
It's probably worth.....
S B I D T T W W (making suggestions unit 10)
Sorry but I don't think that would work.
I T W S C .... (making suggestions unit 10)
I think we should consider......
I W B B T.... (making suggestions unit 10)
It would be better to .....
H Y T A....? (making suggestions unit 10)
Have you thought about....?
P W C ... (making suggestions unit 10)
Prehaps we could....
W D W ...? (making suggestions unit 10)
Why don't we.....?