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ANSWERING COMPLAINTS AT A RESTAURANT
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(Online shopping) T-shirt: Different size from the size you chose
The T-shirt I received is a different size from the one I chose./ I ordered a size M, but the T-shirt I got is a different size.
An assistant at the shop was not very helpful.
The assistant did not provide much help when I asked for assistance.
The cans of fish you bought at the shop expired five days ago.
The cans of fish I bought from your shop expired five days ago.
(Online shopping) Different colour from the advertisement
In the advertisement, the bag is dark brown, but this one is yellowish brown.
(Online shopping) Bag smaller than advertised
The bag I received is smaller than the one advertised on your website.
The pear in wine is too dry, it should be moisture.
Excuse me, the pear in the wine is quite dry. I was expecting it to be more moist.
I ordered a rice pudding but I got a cheesecake.
Sorry, I ordered a rice pudding, but this seems to be a cheesecake.
I ordered a medium rare chop but this one is overcooked.
I asked for a medium-rare chop, but this one is a bit overcooked.
This sea bass is undercooked!
Excuse me, I think this sea bass is undercooked.
This steak is too tough!
I'm sorry, sir/madam. I’m afraid the steak is quite tough and hard to chew.
This soup is cold
Sorry, my soup is cold. Could you please heat it up?
We ordered sparkling water, not still.
Excuse me, there seems to be a mistake. We ordered sparkling water, not still.
My soup spoon is missing
Excuse me, my soup spoon is missing.
The service is very slow!!
Excuse me, we’ve been waiting for quite a long time. The service is very slow.
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