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Standing alert, making eye contact, and smiling communicates
 
Professionalism
 
Boredom
 
Laziness
 
Disappointment
True/False: Slouching and sighing looks unprofessional
 
True
 
False
Helping a coworker with their tasks shows
 
Teamwork
 
Weakness
 
Avoidance
 
Determination
True/False: It’s okay to check your phone or social media during work hours
 
False
 
True
True/False :Your reputation is more important than minor mistakes if you handle them respectfully.
 
True
 
False
Being honest even when it’s uncomfortable shows
 
Responsibility
 
Laziness
 
Disrespect
True/False: Supervisors only notice big accomplishments, not everyday reliability
 
False
 
True
True/False: small actions like cleaning up and smiling can affect trust
 
True
 
False
What builds a good workplace reputation?
 
Being reliable and honest
 
Complaining
 
Only doing the fastest work
Rolling your eyes or sighing at coworkers during conflict is
 
unprofessional
 
professional
 
required
True/False: Avoiding conflict completely is always the best solution
 
False
 
True
Best way to handle conflict
 
Stay calm and speak to a supervisor if needed
 
Gossip
 
Ignore it
True/False: You should argue with a coworker in front of customers
 
False
 
True
Completing extra tasks politely can
 
Improve your reputation
 
Get you in trouble
 
Make you look lazy
True/False: Doing only the tasks in your job description is always best
 
False
 
True
True/False: You should always say yes to extra work, even if unsafe or impossible
 
False
 
True
Taking responsibility for your mistakes helps
 
Build trust
 
Make coworkers laugh
 
Avoid work
True/False: Mistakes will ruin your reputation no matter how you handle
 
False
 
True
True/False: Owning your mistakes shows honesty and responsibility
 
True
 
False
True/False: It’s okay to ask for help without attempting it yourself first
 
False
 
True
True/False :Asking questions respectfully makes you seem reliable
 
True
 
False
True/False: Your attitude is more important than being perfect at every day tasks
 
True
 
False
Staying focused during slow times shows
 
Initiative
 
Laziness
 
Nothing
True/False: Smiling and positive body language only matter when customers are looking
 
False
 
True
True/False
 
Even during breaks, your behavior can affect your workplace reputation
 
True
Gossiping about coworkers is an acceptable form of communication
False
True/False
 
Being polite to coworkers and customers shows professionalism
 
True
True/False
 
Personal grooming is not important as long as you work hard
 
False
True/False
 
It’s okay to come late if no one sees you
 
False
True/False: Showing up a few minutes early is noticed and appreciated by managers
 
True
 
False
Why is being on time important at work?
 
It shows you are reliable
 
It guarantees a promotion
 
It doesn't matter
You are halfway finished with putting away the leftover food at work, but your shift has ended.
Check with your supervisor before leaving. You could say: “My shift is over, but I’m halfway done with the cleanup. Would you like me to finish it or leave it f
You have a question at work, but you realize you might be able to find the answer yourself before asking your boss or coworker. What should you do?
Try to find the answer on your own first. This shows initiative and responsibility while still asking for help when needed.
You have a question that you want to ask your boss. It is 1 am and you have your boss’s phone number. What should you do?
Respecting your boss’s personal time shows professionalism and good judgment.
You have a doctor’s appointment scheduled during a time that you are supposed to be at work.
it’s okay to go to the appointment, but you should notify your supervisor as early as possible.
You are working at the cash register, and a customer accuses you of giving them the wrong amount of change. What do you do?
Staying calm and professional shows good customer service and responsibility.
You are making 100 copies of an important document. Once you are finished, you realize that you accidentally used the wrong setting and didn’t copy both sides of the paper. What should you do?
Taking responsibility and showing willingness to correct it demonstrates honesty and reliability.
You’re scheduled to leave work at 2 pm, but your boss asks if you can stay later. What should you do?
Being honest and polite shows reliability and respect for your boss.
You notice a coworker take some cash out of the register and slip it into his pocket.
Don’t confront the coworker yourself. Quietly tell your supervisor what you saw as soon as possible. Stealing is serious, protect others and yo could be blamed
What career or job do you think you would be very good at?
What is a vocational skill that you want to improve on?
Name 1 strength that you have.
What should you NOT talk about at work?
religion, politics, night life, love life, etc.
What are some topics that you can talk about at work?
weekend, weather, work tasks, plans for the week, etc.
Your lunch was supposed to start 30 minutes ago, but no one has relieved you so you can take a break. What do you do?
Let the boss know that you haven't had your lunch yet.
While you are working the floor at Target, your phone keeps going off. You wonder if it's an emergency. What do you do?
Let your boss or a coworker know that you might need to take a call and answer your phone privately away from customers
True or False: If you don't know how to do something or need help, you can ask for help.
 
yes
 
no
You suddenly have a family emergency to attend to, but you are still at work. What do you do?
Let your boss know as soon as possible.
When at an interview, you say: "Yo, what's up, man?" to the interviewer to show that you are personable. Is this appropriate?
 
no
 
yes
True or False: You should be professional even in the lobby while waiting to get interviewed for a potential job.
 
yes - acting and looking professional is key
 
no - chatting
You don't really care about a job you applied for. So during the interview, you mess up on purpose and don't try your best. Should you do this?
 
no - you should always be positive and try your best
 
yes - this job doesn't really matter
 
it depends on how much your salary will be
Is this appropriate to wear during an interview?
 
yes
 
no
Is there appropriate to wear during an interview?
 
no
 
yes
 
sometimes
What is 1 thing you need to include in your resume?
contact info, education, job/volunteer experience, dates of employment, job duties, etc.
What is an accommodation?
A solution or change to help you overcome challenges at work
Name one possible challenge at work.
What is 1 weakness that you would like to work on?
What is your dream job?
You do not get along with a coworker but you have a couple shifts with her for the next week. What should you do?
let your boss know about your concerns, be nice to coworker
At the restaurant you work at, they want you to prep the food but you don't know how. What should you do?
Ask someone to show you
You need to use the bathroom but a customer wants to ask you a few questions.
Ask to be excused and refer them to another staff member
You want to take a vacation. How far in advance should you ask for time off?
at least 2-3 weeks
You will be late to work. What do you do?
call your boss and tell them you will be late