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email etiquette
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  • Each line maps to a question.
  • If the delimiter is used in a question, the question should be surrounded by double quotes: "My, question","My, answer"
  • The first answer in the multiple choice question must be the correct answer.

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Just a quick note to say...
I am writing to inform you that...
Sorry I didn’t reply sooner. (make it formal)
I apologise for the delay in my response.
Can you send me the info ASAP? (make it formal)
I would be grateful if you could send me the information at your earliest convenience.
You are writing to your manager after a meeting to thank them and confirm the next steps. What’s the most suitable closing? A. Yours sincerely, B. Cheers, C. Take care, D. See you later,
A. Yours sincerely,
14. Which of the following is most inappropriate for a formal email? A. Dear Mr. Smith, B. I hope this email finds you well. C. Cheers, D. Yours sincerely,
C. Cheers,
13. You want to politely remind a client that their invoice is overdue. Which of the following is best? A. “Hey, don’t forget to pay!” B. “I’d like to gently remind you that the invoice dated 12 July is now overdue. Please let us know when
B.
You’re sending a quick email to your team member to reschedule a meeting. What’s the best closing?
12. C (B could also work informally, but C is slightly more formal)
You are applying for a job at a company. You don’t know the name of the hiring manager. Which combination is most appropriate? A. Dear Sir or Madam … Yours sincerely B. Dear Mr. Hiring Manager … Best C. Dear Sir or Madam … Yours faithfu
C. Dear Sir or Madam … Yours faithfully
You start a letter with “Dear Sir or Madam.” Which closing should you use? A. Yours sincerely, B. Best regards, C. Yours faithfully, D. Take care,
C. Yours faithfully,
Which of the following endings is most appropriate for a formal email when you know the recipient’s name? A. Yours sincerely, B. Cheers, C. Yours faithfully, D. Best,
A. Yours sincerely,
You’re writing to a colleague you work with regularly to ask for a quick update. What’s the best greeting? A. Dear Sir, B. Hello Mr. Johnson, C. Hi Sam, D. To Whom It May Concern,
C. Hi Sam,
Which of the following is the most appropriate opening for a formal email? A. Hope you’re doing great! B. I’m writing to enquire about the position advertised. C. What’s up? D. How’s your day going?
B. I’m writing to enquire about the position advertised.
You are writing to a manager you’ve never met before. How should you start the email?
Dear Sir or Madam,
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