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Which wrap-up/disposition code would you use after resolving an in-scope inquiry?
SL T1 - In Scope Issue Resolved
Which report shows you a list of tenants who are on auto bill?
Credit Card Roll
Which of the following options includes all versions of SiteLink that SiteLink Tier 1 does support?
SLWE, CCC, SL MyHub, and CCC MyHub
Where would a facility change the move-in date to a future or past date for a tenant during the move-in process?
SLWE > Move in > Select Unit > Select Tenant > under Account section of Move in Screen
What troubleshooting steps should be followed if a report(s) wont load in SLWE?
Check if SAP Crystal Report is installed,reset the Database, and perform a Live Update
What procedure does a client need to follow to schedule a new rate for a current customer?
Operations > Payments > Select Unit > Ledger Settings > Schedule Rent > Add the amont under New Rent > add the Effective Date and click ok to save the info
What information do you need to type or paste into the PureCloud call notes after the interaction is over?
Case #
What are the steps the customer must follow to reprint a form after move-in?
options 2 and 3 are correct
If a facility wants to require an email at move-in for tenants, can this be required in SiteLink Web Edition?
Yes, in SLWE > Setup > Tenants Defaults
If a facility asks to send a mass email to their tenant base, is this possible?
Yes, SLWE > Company > Forms > select a Document & tenants in question > Email > Process
If a client calls for assistance with Access Control and it is determined to be out of scope, which queue should they be transferred to?
Access Control - Sitelink Tier 2 Queue
How do you add a discount plan during move-in?
Can customers write their own custom query reports?
No, custom reports need to be requested from the Storable team, these inquiries need to be transferred to Tier 2 (or Tier 3 for Strategic Clients).
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