Edit Game
Course General Quiz
 Delete

Use commas to add multiple tags

 Private  Unlisted  Public



 Save

Delimiter between question and answer:

Tips:

  • No column headers.
  • Each line maps to a question.
  • If the delimiter is used in a question, the question should be surrounded by double quotes: "My, question","My, answer"
  • The first answer in the multiple choice question must be the correct answer.

 Import questions





 Save   22  Close
What is one phrase you can use when dealing with a customer complaint?
How can I help you? I'm sorry for the inconvenience. Here are some options. I understand your concern.
What are THREE options you can give a customer if they are unhappy with something they bought?
Refund, exchange, return
What are 2 polite workplace phrases?
could you, make sure to, don't forget to, please
Why are phone calls often more difficult than in person conversations?
Can't see their body language, facial expressions, mouth
EXPLAIN: What does it mean if I say skills are "transferable"?
Skills that you learned from/that are relevant to one job that you could use in another job.
What is a phrase a CEO might use in a meeting?
Let's get started; Let's confirm the next steps; So, we've decided to...
BONUS: What is a popular dessert in Canada?
Nanaimo Bars
What are 3 things that make a presentation good?
body language, speak clearly, don't speak too fast, signposting, clear conclusion, greeting/introduction, enthusiasm/interest in the topic
What is a polite and effective way to give someone feedback?
compliment sandwich
How should you END a presentation?
conclusion/summary, thank the audience for listening
How should you START a presentation?
Greeting/Introduction
BONUS: What are the three ingredients/parts of the Canadian dish "poutine"?
fries/chips, gravy, cheese (curds)
TRUE OR FALSE: You can say "that's settled then" to agree politely.
FALSE (use for summarizing decisions)
COMPLETE THE SENTENCE: Can I just __________?
Can I just add something here?
What is one phrase you can use to disagree politely?
That's true, but...;I see your point, however...;I'm not sure I agree with you.
What are the four categories for useful phrases in a meeting?
agreeing/disagreeing politely, interrupting/turn-taking, making suggestions, summarizing decisions
What is an intern's role in a meeting?
Share ideas, take notes
What does "HR" stand for?
Human Resources
The CEO's role in a meeting is to... (3)
start the meeting, summarize the discussion/solution, end the meeting.
What are 3 topics you should AVOID during small talk?
politics, religion, family, money, age, etc.
What are 3 "safe" topics for small talk conversations?
weather, traffic, hobbies, sports, studies, work, food, etc.
VOCABULARY: I don't quit when things are difficult because I'm very __________.
determined
Your experience on this site will be improved by allowing cookies.