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A customer is encountering error codes related to Storable payments and asks for further assistance. What should you do if the customer has additional questions about the error codes?
Transfer the customer to storEDGE Tier 2 for further assistance.
Where can you set up a tenant for autopay after move-in?
Payment Methods Tab
After voiding a credit or waiving a fee, the tenant's balance will automatically update, and the changes can be viewed in the Ledger filter by selecting the appropriate audit option. True False
True
A customer calls stating, "I have a tenant whose balance is wrong; it should be less than what is showing." Which article would help address a situation where a tenant’s balance is incorrect, and the customer needs guidance on correcting it
1144
Refunds for moved-in tenants update the paid-through date and balance due. Refunds typically take 3-5 days to process. True or False
False
A client wants to take a partial payment for a tenant’s unit. How should they proceed?
Other Amount
What should you do first when a client asks to void an invoice?
Ask the client for the invoice number to locate the exact invoice they need help with.
When looking at the facility map, what color shows if a unit is available?
Green
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