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Business Partner B1 Unit 7.1 Vocabulary
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What could airlines do to make passengers feel more satisfied?
What makes you feel anxious when flying? Why?
Have you ever complained about poor service? What was the situation?
Describe a time you needed assistance while traveling. What happened?
When was the last time you apologized for something? What did you say?
What's the opposite of a "helpful" flight attendant?
unhelpful
When might someone feel "confident" versus "confidential"?
self-assured vs. secret
What's the difference between "apologetic" and "unapologetic"?
willing to apologize vs. not sorry
What other adjectives describe how someone might feel while waiting for a delayed flight?
frustrated, impatient, worried
What are you usually satisfied or dissatisfied _____ when traveling?
with
Who would you complain _____ if your flight was canceled?
to [the airline]
When might someone need assistance _____ boarding a plane?
with
How should an airline apologize _____ passengers _____ a delay?
to / for
Why might passengers be anxious _____ long queues?
about
What's the opposite adjective of "satisfied"?
dissatisfied
If someone is "upset," what noun form could we use to describe their emotional state?
upset [same form]
What adjective could describe someone who helps others frequently?
helpful
How would you make the noun form of "apologise"?
apology
What's the verb form of "anxiety"?
There isn't a direct verb form - we use "feel anxious"
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