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RECEPTION DEPARTMENT
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Please note that a valid credit card is required to _____ your reservation.
GUARANTEE
The hotel offers a flexible cancellation policy, allowing guests to _____ or cancel their reservation without penalty up to 48 hours before arrival.
CHANGE
The hotel is fully booked during peak season, so it’s advisable to make an _____ booking.
EARLY
For large groups, we offer a temporary _____ of rooms before the final confirmation.
HOLDING
If you wish to make any change to your booking, please contact us at least 24 hours in _____
ADVANCE
We need to _____ the availability before we can offer a final reservation.
CHECK
Hotels often don't _____ specific rooms to specific guests until they arrive.
ALLOCATE
There's someone in room 507 at the moment and room 508 is also _____
OCCUPIED
The customer has been taken ill so we've had a _____of the booking.
CANCELLATION
The records must have accurate information so the staff should _____ them regularly.
UPDATE
I'm sorry, but there is no _____ for the honeymoon suite for the period you require.
AVAILABILITY
There are more guests than rooms. I'm afraid the hotel is _____
OVERBOOKED
They made a booking for twenty people but it isn't a _____ booking yet.
CONFIRMED
I'm not sure of the exact dates yet so I'd like to make a _____ booking for the 24th to 28th.
PROVISIONAL
Customers usually make a phone call or send an email to make a _____
RESERVATION
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