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Hotel Problem-Solving Challenge: Extended Editio ...
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  • The first answer in the multiple choice question must be the correct answer.

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You assumed breakfast was included, but when you check in, you find out it isn’t. Guest:
"I thought breakfast was included in my reservation."
You arrive at the hotel very late, and the reception is about to close. Guest:
"Hi, I’m checking in late. Is the reception closing soon?"
You arrive at the hotel without a reservation, and the hotel is fully booked. Guest:
"I forgot to make a reservation. Is there any way you can find a room for me?"
You are trying to sleep, but the room next to yours is extremely noisy. Guest:
"Hi, the room next to mine is very noisy, and I can’t sleep. Could you do something about it?"
During check-out, you notice extra charges on your bill for room service you didn’t order. Guest:
"There seems to be a mistake on my bill. I didn’t order room service on this date."
You order room service, but after an hour, your food hasn’t arrived. Guest:
"I ordered room service an hour ago, but it hasn’t arrived yet."
You booked a room with a double bed, but the room has twin beds. Guest:
"I requested a double bed, but there are twin beds in my room."
After checking in, you discover the elevator is out of service, and your room is on the 7th floor. Receptionist: "I’m afraid the lift is out of order at the moment. Your room is on the seventh floor." Guest:
"Can someone help me with my luggage? Also, when will the elevator be fixed?"
You check into your room, but the air conditioning doesn’t work. Guest:
"Hi, the AC in my room isn’t working. Could I get someone to fix it?"
You’re tired after a long trip, but your room isn’t ready yet. Receptionist: "I’m sorry, your room isn’t ready yet. Would you like to wait in the lobby?" Guest:
"Can I leave my luggage at the reception and explore the city for a while?"
You arrive at the hotel, but the receptionist can’t find your reservation. Receptionist: "Hi, we have no record of your reservation under _____. Could there be a mistake?" Guest:
"Could you check again? I’d like to make sure my reservation is still active."
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