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Question: "What was your recent transaction?" Client responded: "May binili ako from SM eh." When BBS checked Prime, SM STORE SM CITY CALOO 2/24 INT
No, recurring and existing/active installments are not acceptable as part of transactions in determining the PID Matrix
BBS asked, "when was your recent transaction?" Client replied, "Nung Sept. 10, 2024". When BBS checked Prime, the transaction was made on August 24, 2024. Is the answer correct? Explain.
No, : -14, +14 days from transaction date
The client's verification status in Genesys is VERIFIED. Should the BBS conduct PID or not?
No need to conduct PID
BBS asked for client's recent transaction. Client replied: "S&R ata". When you checked it was her 3rd to last transaction. Will the BBS consider this answer? Why?
Yes, any of the last 5 APPROVED transactions
Client requests to avail Ready Cash. When you checked Prime, his last transaction was July 13, 2024. What PID matrix should you use?
MID - 2 Static, 2 negative confirmation
Provide the matrix for Wealth/VIPA clients, both SIMPLE and COMPLEX)
SIMPLE - 3 static | COMPLEX - 3 static, 1 negative
A client requests to activate his newly approved card. What PID matrix should you follow?
5 static, 1 negative
3 details the cliets need to provide to IVRS
Card number, last 2 digits of mobile number, OTP
What is the matrix for SIMPLE PID?
2 static, 1 negative confirmation
This category referes to client's personal/fixed information
Static Information
Give 3 examples of NEGATIVE CONFIRMATION questions
Installment Purchase/Transaction, Other type of SBC Credit Card, Cash Advance Transaction
Give 3 examples of DYNAMIC questions
Recent POS transaction, number of cards, rmode of application
Give 5 examples of STATIC questions
Complete name, date of birth, email address, mobile number, mother's maiden name
What are the 2 types of verification?
OTP via IVRS and Manual Positive Identification
Provide the PID Matrix for Complex with and without transaction
With Transactions - 3 static, 1 dynamic, 1 negative | No Transactions -  3 static, 2 negative
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