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CUSTOMER SERVICE
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Do you often have a query or report a problem to a company? What are they about?
Do you often get feedback from your customers?
Name 3 channels customers can use to communicate with your company
online chat, face-to-face, email, social media, etc.
Customers these day can have a .............. easier about a product or an order (ask for more information about something that isn't clear)
query
Companies should ................ on customer experience to improve their quality of service (ask customer what they think about a company)
get feedback
A department that often answers customers' questions
Customer Support
The prize for success is ............... (the idea that customers always choose a particular company's products)
customer loyalty
Customers today do not want to wait for a long time, so company have to improve their ......... (the time it takes to answer a customer)
response times
Have you ............ a solution to the client? (suggest an answer to a problem)
offered
I tried to ............ the issue to the Customer Support (give detailed information of a problem(
explain
to inform a company that something is wrong
report a problem/issue
A customer can send an email to a company to make a .............. about the product. (you're not happy about a service/product)
complaint
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