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Complaints and Emails
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Delimiter between question and answer:

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  • No column headers.
  • Each line maps to a question.
  • If the delimiter is used in a question, the question should be surrounded by double quotes: "My, question","My, answer"
  • The first answer in the multiple choice question must be the correct answer.

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Credit score
điểm tín dụng
interest
lãi suất
late fee
phí trễ hạn
Checking-account
An account at a bank in which a customer can deposit and withdraw money (Một tài khoản tại ngân hàng mà khách hàng có thể gửi và rút tiền)
credit
ghi có
debit
ghi nợ
loan
khoản nợ
I am writing in regard to....
I am writing to tell you about...
dispute
disagree with someone about something
refund (n)
money that is given back
threat (n)
a statement of intention to cause a problem, harm or damage to someone or something
threaten (v)
to be a danger to something or someone, to say you will take hostile action
handle (v)
to manage, deal with, control
compliment (v)
to say something nice about someone or something
complain (v)
to say you are unhappy with something or that you do not like something
queue (n)
a line of people waiting
cue (n)
a signal for something to happen
verify (v)
to confirm, to check
require (v)
to need something
request (v)
to ask for something
receive (v)
to get something
purchase (v)
to buy
inform (v)
to give information, to tell
assist (v)
to help
apologise (v)
to say sorry
address (v)
to speak to, to name someone
ramble, waffle (v)
talking too much, not getting to your point quickly
indefinitely (adv)
for an unlimited length of time
respond (v)
to answer, to reply
response (n)
an answer, a reply
vague (adj)
not clear
forward (v)
to send an email you have received to someone else
brief (adj)
very short
concise (adj)
short and clear
XOXO
meaning kisses and hugs, sent to friends and family, informal end of email
recipient (n)
the person the email is sent to, the receiver of the email
subject (n)
short description of the email, reason for the email
attachment (n)
a document, file or picture added to an email
BCC (blind carbon copy)
exact copy of the email to additional recipients but keeping their email addresses private
CC (carbon copy)
exact copy of the email to an additional recipient
necessary (adj)
needed, essential, required
means of
way of doing something, method
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