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Qualities of customer service
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Delimiter between question and answer:

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  • Each line maps to a question.
  • If the delimiter is used in a question, the question should be surrounded by double quotes: "My, question","My, answer"
  • The first answer in the multiple choice question must be the correct answer.






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Showing an ability to understand and share the feelings of another
Empathic
A period of time by which something is late or postponed.
Delay
A statement that something is unsatisfactory.
Complaint