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Business Result Pre-Inter 3-7
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The first ____ why customers prefer online shopping is the cheap price.
reason
The HR selected the ten best candidates for interview.
shortlist
All the people who have applied for a position.
candidates
If you ______ for a job, you write a letter or email, or fill in a form to ask formally for it.
apply
Your ____ is a brief written document of your personal details, your education, and the jobs you have had.
CV
All the things you have learnt to do before. Eg. Driving, languages, MS Office, etc.
skills
All your previous workplaces over the years.
experience
Companies nowadays _______ new positions on LinkedIn.
advertise
The exam you need to pass to work in a profession.
qualification
A solution: this is valid for 12 months and you can use it in any of our stores.
voucher
A solution: if you return it to the shop, we will give your money back.
refund
A solution: we can't repair it but we can give you another one.
replacement
A solution: 20% off the original price.
discount
Ask customers what they think about a company.
get feedback
Suggest an answer to a problem
offer a solution
A department that answers customer questions.
Customer support
The idea that a customer will always chooses a company's product.
customer loyalty
The time it takes to answer to the customer.
Response time
When you inform a company that something is wrong. You _____ a problem.
report
You do this when you are not happy with something.
Make a complaint
This Dpt. recruits new employees.
HR Department
This Dpt. controls budget and other costs.
Finance Department
This Dpt. buys products from suppliers.
Purchasing/Procurement Department
This Dpt. maintains the computer systems.
IT Department
The logistics department has to ______ the products on time.
dispatch/deliver
What's this? What do you _____ it for?
use
No other company makes a product like this. It's really _____
unique
We use the latest technology. Our products are ____
high-tech/cutting edge
Today everyone wants one of these. It's very ______
popular
Our product is the best. They never break.
high-quality
You will learn to use it very quickly. Our product is _____
user-friendly
We deliver the right product at the right time.
reliable
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