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What is The Consumer Protection Act 2007 designed to protect the consumer from?
False or misleading claims about products or services
What year was the Consumer Protection Act established?
2007
Name 2 consumer acts
The Sale of Goods and Supply of Services Act 1980/ The Consumer Protection Act 2007/ The Competition and Consumer Protection Act 2014
Refund, Repair, Replacement are also known as:
The 3 R's/ REDRESS
What are the 3 forms of REDRESS? (3 R's)
Refund, Repair, Replacement
What does merchantable quality mean?
The goods must be of fit condition to be sold - good quality and work properly
What does fit for purpose mean? Give 1 example
The item must do what it is supposed to do eg. a hoover should clean the carpets
What is a responsibility
A duty or an obligation
What is a right?
Something you are legally entitled to
Under the Sale of Goods and Supply of Services Act 1980, services must be: (Name 2)
Supplied by a skilled/qualified service provider, parts used must be of merchantable quality, provided with proper care and attention
Under the Sale of Goods and Supply of Services Act 1980, goods must be: (Name 2)
Fit for Purpose, As Described, of Merchantable Quality, Match the Sample
What year was the Sale of Goods and Supply of Services Act established?
1980
Name the Act: 'The Sale of........'
The Sale of Goods and Supply of Services Act 1980
Why do companies use brands?
To make them stand out/distinguish them from their competitors.
Name 3 examples of services
car wash, hairdressers, mechanic, florist etc.
Name 3 examples of goods
car, book, food, runners, clothes etc.
What is the difference between a good and a service?
A good is something physical that you can touch or see. A service is something that is done for you
What is a consumer?
Someone who buys goods and services for their own use
What is the difference between a consumer and a customer?
A consumer buys goods and services for their own use whereas a customer may not be the end user
Give an example of proof of purchase
Receipt, bank statement, credit card statement
What is False Economy?
Buying goods/services that seem good value but turn out to be more expensive in the long run
What is impulse buying?
Buying something on the spur of the moment
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