BE 2 - Session 11 - Customer service | Baamboozle - Baamboozle

What can you say to deal with the complaint?

I'll look into it / deal with it right away. I’ll get back to you. Let me check. We’ll send you … We can offer you … I’ll wait to hear from you.

What can you say to sympathize/apologize?

I’m very sorry about that. I do apologize. I’m sorry to hear that. It’s my fault. I’m sorry. I’m afraid we can’t … We’re sorry for the inconvenience.

What can you say to make a complaint?

I’m sorry, but … I’m afraid … There’s a problem with … I’m not very happy (about it). I’d like (a refund/replacement).

What can you say to ask about the problem?

How can I help? What can I do for you? Can you give me more details? What exactly is the problem?

A piece of paper that can be used to pay for particular goods or services or that allows you to pay less than the usual price for them

voucher /ˈvaʊ.tʃɚ/

discount (n) /ˈdɪskaʊnt/

refund (n) /ˈriːfʌnd/

Money that is paid to someone in exchange for something that has been lost or damaged or for some problem.

compensation (n) /ˌkɒmpenˈseɪʃn/

replacement (n) /rɪˈpleɪsmənt/

refund (n) /ˈriːfʌnd/

Ask for more information about something that isn't clear

have a query /ˈkwɪəri/

Suggest an answer to a problem

offer a solution

Ask customers what they think about your company

get feedback /ˈfiːdbæk/

A department that answers customer questions

Customer Support

The idea that customer will always choose a company's products

Customer loyalty /ˈlɔɪəlti/

The time it takes to answer a customer

response time /rɪˈspɒns/

Give detailed information about a problem

explain the issue

Inform (a company) that something is wrong

report a problem

Say you're not happy with something

make a complaint /kəmˈpleɪnt/