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How can the language we use in difficult conversations affect their ................?
OUTCOME
“There is an epidemic right now of people that are ................. to have uncomfortable conversations.”
UNWILLING
define the outcome and .............. it throughout the conversation
RESTATE
It’s important to ...................... responsibility at the beginning of a difficult conversation
ACKNOWLEDEGE
........... someone
FIRING
.............. your job
QUITTING
It was a gut-……………….. experience.
WRENCHING
She cracked a joke to ……………….. tension.
DEFUSE
I’m having trouble ……………….. my thoughts after the call.
STABILIZING
She didn’t feel ……………….. by her family because they overlooked her efforts.
VALIDATED
I got ……………….. by my emotions and overreacted to her words.
HIJACKED
You need to ……………….. your emotions from the subject matter.
UNTANGLE
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