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A business replaces some of its workforce with machinery. This leads to a 10% increase in capacity and output and a 5% increase in unit costs. This is an example of:
 
 More capital intensive production and diseconomies of scale
 
More capital intensive production and economies of scale
 
More labour intensive production and economies of scale
 
 More labour intensive production and diseconomies of scale
Starbucks is an American coffee shop. In recent years it has opened over 300 tea shops in America to appeal to its existing customers. According to Ansoff's matrix this is an example of:
 
Product development
 
Diversification
 
Market development
 
Market penetration
Which one of these strategies from Bowman's strategic clock is most likely to be a successful long-term strategy?
 
Low price and low added value
 
 High price and low added value
 
 High price and standard added value
 
Standard price and low added value
A to D (below) apply to the market leader of a particular industry. Which one of these is not a barrier to entry for a business seeking to enter this industry? The market leader:
 
Experiences diseconomies of scale
 
 Is vertically integrated with its suppliers
 
 Has high brand loyalty
 
D. Owns a patent
Decreasing government subsidies on a country’s agriculture would be:
 
Fiscal policy which encourages more open trade
 
 Fiscal policy which increases protectionism
 
 Monetary policy which encourages more open trade
 
Monetary policy which increases protectionism
Which one of the following perspectives is not used by Kaplan and Norton's balanced scorecard?
 
External businesses
 
Customer
 
Financial
 
Learning and growth
Which one of these job characteristics is not a factor that will motivate employees, according to Hackman and Oldham's model? A high level of:
 
Predictability
 
Autonomy
 
Skill variety
 
Task significance
According to Herzberg's 'two factor' theory of motivation, which one of the following is a hygiene factor?
 
B. Higher pay
 
Greater responsibility
 
More interesting tasks
 
 Opportunities for promotion
An organised association of workers, formed to protect and further their rights and interests, is known as a:
 
 Trade union
 
 Human resources department
 
Kaizen group
 
. Works council
Which of the following sources of finance is used primarily for short-term uses?
 
Debt factoring
 
Share capital
 
Sale of buildings
 
Venture capital
Which one of these changes would lead to an increase in the level of output needed to break-even? A decrease in:
 
Unit selling price
 
Fixed costs
 
Margin of safety
 
Variable costs per unit
Receivables are the value of:
 
Money owed to a business by its customers
 
 A business's sales revenue
 
Inventory held by a business
 
 Money owed to suppliers by a business
A factory has just experienced a zero level of inventory. It wishes to have a buffer level of inventory of 80 units. It uses 35 units per day and has a lead time of 5 days with its supplier. Its re-order level is:
 
255 units
 
80 units
 
95 units
 
175 units
In 2016 a business had 12 employees and produced 60 units of output. Its capacity utilisation was 75%. In 2017 it achieved 100% capacity output with the same labour force. Labour productivity per employee in 2017 was:
 
6.67 units
 
6
 
5 units
 
3.75 units
A business replaces some of its workforce with machinery. This leads to a 10% increase in capacity and output and a 5% increase in unit costs. This is an example of:
 
 More capital intensive production and diseconomies of scale
 
More capital intensive production and economies of scale
 
 More labour intensive production and economies of scale
 
More labour intensive production and diseconomies of scale
A business wishes to reduce its capacity. Which of the following actions is not a method that a business will use to achieve this aim?
 
Reducing output
 
Cutting back on capital equipment
 
 Rationalising its labour force
 
D. Selling a factory to another business
Penetration pricing is setting a price that is:
 
Often used when demand is price elastic
 
Associated with products with high income elasticity of dema
 
Intended to maximise the profit margin on each product
 
Often used in markets with high seller power
Despite a significant increase in its sales revenue, a product's market share falls from 60% to 50%. This product is a:
 
Star
 
Cash cow
 
Dog
 
Problem child/question mark
Based on Tannenbaum and Schmidt's continuum of leadership, in which part of the continuum does the manager have least authority?
 
Share/Joins
 
Consult
 
Sell
 
Tell
A manager has a high concern for people and a low concern for production or task. According to Blake Mouton this manager is:
 
 A country club leader
 
A middle of the road leader
 
An impoverished leader
 
 A team leader
Which one of the following external factors is most likely to cause an increase in demand and a decrease in costs for a highly geared furniture retailer?
 
A decrease in the rate of interest
 
New competition entering the market
 
Increases in incomes for all workers in the country
 
A fall in the number of people of working age
Which of the following statements is true?
 
The population size is a demographic factor in the external
 
An increase in interest rates is likely to lead to more d
 
A soft approach to human resource management is likely to
 
A mission will have a more specific target than a busines
Ordinary shares traded on the stock exchange are those issued by:
 
 Public limited companies
 
Private limited companies
 
Public sector organisations
 
Sole traders
A business moves an employee to a different job. This is known as:
 
Redeployment
 
Delayering
 
 Delegating
 
 Redundancy
Which one of the following will be a variable cost for a coffee shop?
 
Ingredients for the cups of coffee
 
Salary paid to the manager
 
Advertising costs
 
Rent paid for the premises
Which one of the following does not vary with output in the short-run?
 
Fixed costs
 
Total costs
 
Total revenue
 
Variable costs