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Give two examples of face to face communication.
interview, presentation and Meeting
One of the most important parts of communication is listening to what other people have to say. True or False
True
The____________of communication is the. method used to pass on the message to the intended receiver
Medium or channel
What is the difference between Listening and Hearing
Hearing is a physical activity while listening is an intellectual activity
Give two examples of Written Communication
Letter, Report and Brochure
List two effective methods of Communication
Face-to-Face, Written Communication
In the communication process, the "receiver" is the listener, reader, or observer—that
True or False
In the communication process, the sender is the individual who initiates a message and is also called the communicator
True or False
________is the effective sharing or transmission of facts opinions or emotions by 2 or more people
Communication
Give three examples of Needs
food, water, and shelter
A ________ is something that generally fulfills a need.
Want
_______ are something that you must have, in order to live.
Needs
When a customer goes to a supermarket, identify one need that he or she has
(i) The need to feel welcome a. (ii) The need to be understood
If you are working as a restaurant server in a sit-down restaurant, give one example of a request from an external customer.
Menu choices for the day
The passenger is an example of what type of customer
external customer
Identify the type of need
The need for timely service. Quick service
Identify the type of need
The need to feel important
To satisfy customer needs, the service provider would thank the customer for doing business with the organization. True or False
True
Identify the type of customer need
The need to understood
Identify the type of customer in the white shirt
Internal customer
Identify the person in the image
Patient
_______ are the people that pay for and use the products or services your company offers
External customers
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