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Who should clean up spills and stains in the medical office?
Anyone
What color is generally calming?
Blue
How does the Americans with Disabilities Act affect medical offices?
Doorways must be wide enough, handicap accessibility, etc.
What should you consider when choosing the colors for the patient reception area?
The mood the colors will create
When should a fasting patient be scheduled?
Morning
When is the best time of day to schedule a chronically late patient?
End of the day
What type of scheduling would be used to squeeze in an emergency patient?
Double Booking
What type of scheduling system would an Urgent Care use?
Open Hours Scheudling
This type of scheduling system is when two or more patients are scheduled for the same time, and each patient needs the entire time allotted.
Double Booking
This type of scheduling system schedules patients throughout the day and the length of each appointment depends on the patient’s reason for visiting the office.
Stream scheduling
This type of scheduling system schedules similar appointments into blocks.
Cluster Scheduling
This type of scheduling system does not use appointments and patients are seen in order of arrival and triaged.
Open Hours Scheudling
This type of scheduling system schedules multiple appointments at the beginning of the hour and assumes that the time needed to see all patients will average out during the day
Wave scheduling
What should be entered on the appointment calendar when scheduling an appointment?
Patient name and reason for appointment
How long does a follow up appt usually take?
5-15 minutes
How long does a CPE usually take?
30-60 minutes
What does c/o stand for?
complains of
What does CPE stand for?
Complete Physical Examination
What does F/U stand for?
Follow up
What is a matrix?
a template of when the doctor is not available or the office is closed
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