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CIW CH 7
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  • If the delimiter is used in a question, the question should be surrounded by double quotes: "My, question","My, answer"
  • The first answer in the multiple choice question must be the correct answer.

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Which of the following is an appropriate use of email in a business environment?
discussing the status of a project with co-workers
What can a personal information management (PIM) program be used for?
schedule appointments and meetings, store contact information, and manage tasks
Which email client feature allows you to store the names and information of people you contact frequently?
Address Book
Which of the following scans incoming email attachments to ensure they do not contain malicious code?
Email server
The commonplace use of email has given rise to the term “snail mail,” which is a slang term for what?
Standard postal service
What is the term for a file that is sent with an email message?
Attachment
Where do email clients typically save a copy of every message ever sent?
Sent or Sent Items folder
Which of the following can administrators use to filter out the IP addresses of known spammers?
Blackhole list
What must an email message recipient possess in order to view a file attachment?
The software necessary to open the attached file
Which of the following is a disadvantage of using Web-based email?
Interruptions in Internet connections may prevent you from accessing your messages
Which of the following email response options should you used to respond only to the original sender of an email message?
Reply
What is the term for an email server program that receives sent messages and delivers them to their proper destination?
Mail Delivery Agent (MDA)
How do most current email clients display an attachment in an email message?
As a separate link, such as an icon
What part of an email address appears after the @ symbol?
Domain name
Which of the following is known as a “store-and-forward” email service?
Post Office Protocol version 3 (POP3)
Email message headers consist of:
the To, Cc, Bcc, Subject and Attachments components
What symbol does an email address use to separate the username from the domain?
At ( @ )
Which of the following is an open-source implementation of Pretty Good Privacy (PNG) that does not use patented algorithms?
GNU Privacy Guard (GPG)
Using all capital letters in an email message connotes:
Shouting or anger
Which of the following email response options should you use to send an email message to users who did not receive the original?
Forward
The signature block for your company email account should normally include:
Your name and email address
The term “netiquette” refers to:
General rules for Internet courtesy
Which of the following enables users on different email systems to exchange messages?
Gateways
When sending an email message, you must have:
An address in the To field
Which device can synchronize with the personal information management (PIM) on your computer?
A smartphone
Why should you use out-of-office messages when you will be away for an extended period of time?
To explain why you may not respond to email messages within a reasonable period of time
Which of the following client-side actions can you take to reduce the amount of spam you receive?
Set up a spam filter in your email client.
What kind of SMTP server do spammers use to relay messages through a third party?
Open relay
Which of the following can be considered an advantage of Web-based email?
You can log on and check your email from any computer that has Internet access.
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