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Which communications protocol is required for text messaging?
SMS
Companies use call centers to:
interact with their customers.
Web feeds can be read using software called:
an aggregator.
What is the name for the method by which a blogger receives notification when other bloggers link to his or her blog entry?
Trackback
What is the name of the programming methodology for the Web that enables Web applications to interact with users in much the same way they do with desktop applications?
AJAX
Presence information:
indicates a person's willingness and ability to participate in communication.
Which of the following accurately describes at least one difference between Web 1.0 and Web 2.0?
Web 2.0 largely relies on the use of crowdsourcing, whereas Web 1.0 does not.
What is a wiki?
A page or collection of Web pages that can be viewed and modified by anybody with a Web browser and Internet access.
A Web page that integrates content and scripts from multiple Websites to create new applications is know as a:
mashup
Which of the following is usually true of popular social networking sites?
They generally provide privacy protection for users.
What is folksonomy?
The practice of categorizing online content through tags.
What is a podcast?
Audio or video digital-media files that are distributed through Web feeds to subscribers
What is the term for an application programming interface (API) that is used to transfer XML and other text data between a Web server and browser?
XMLHttpRequest
Which of the following should you use to accept real-time assistance from a remote help desk technician?
Windows Remote Assistance
Why should you avoid transmitting sensitive information in an instant messaging session?
Because instant messaging is not a secure method of communication.
What is the term for the business trend that seeks to simplify and integrate all forms of communication?
Unified communications (UC)
Typing an email message or instant message using all capital letters can be considered:
A breach of netiquette
Which of the following would be considered a Web 2.0 technology?
Wiki
What is the term for voice information delivered in digital form as packets of data using Internet Protocol (IP) instead of the traditional circuit-switched lines of the public switched telephone network (PSTN)?
Voice over IP (VoIP)
What is social networking?
The grouping of individuals with common interests or goals into specific groups or communities.
Asking other users to divulge personal information during any Internet-based communication can be considered:
a breach of Internet ethics.
What is one reason blogging has become so popular and prevalent?
Blogs have become a form of intellectual stimulation as well as entertainment.
Semantic Web implementations are Web applications that:
have the ability to contextualize data as they process it.
Which of the following popular social networking sites is most often used as a business tool?
LinkedIn
What is the term for the concept referring to the changing trends in the use of WWW technology and Web design that have led to the development of information-sharing and collaboration capabilities?
Web 2.0
Sending jokes via email or sending instant messages to someone who does not want to receive them can be considered:
A form of harassment
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