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6 Steps to Conflict Resolution
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True or False: CONFLICT RESOLUTION is one of the most important skills an entrepreneur must learn.
True: CONFLICT RESOLUTION strengthens client or customer satisfaction, maintains productivity, and prevents damage to your reputation.
These are phrases you can use if you want to ...
DISAGREE
These are phrases you can use if you want to ...
AGREE
These are phrases you can use if you want to ...
ELABORATE
True or False: ASKING FOR HELP means that you are bad at conflict resolution.
FALSE it means that you are not willing to give up.
Fill in the blanks: Be ___________________ and use ____________________ language.
Be RESPECTFUL and use APPROPRIATE language.
True or False: Finding a COMPROMISE is a good thing in conflict resolution.
TRUE Everyone receives a portion of what they want AND it helps people reach deadlines or complete an important task.
True or False: Focus on the person, not the problem.
FALSE It is important to have EMPATHY and UNDERSTANDING of the other person’s experience.
Fill in the blank: Good COMMUNICATION is based on _________________ listening.
ATTENTIVE or ACTIVE listening
Another way of saying: Understand when you have an issue and what you are really thinking and feeling​.
BE AWARE OF THE PROBLEM.
True or False: A RESOLUTION resolves a dispute or a conflict.
True: A RESOLUTION finds a SOLUTION to a problem.
True or False: CONFLICT is an agreement.
False. Conflict is a DISagreement or an ARGUMENT.
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