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Delimiter between question and answer:

Tips:

  • No column headers.
  • Each line maps to a question.
  • If the delimiter is used in a question, the question should be surrounded by double quotes: "My, question","My, answer"
  • The first answer in the multiple choice question must be the correct answer.

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“To:” means
The email address of the person you are writing to
"Attached:" means...
A document or other file you want to send with the e-mail
"Subject:" means...
The content of the e-mail or a clue about what the email is about.
You should open you email with what?
Opening phrase
What are two examples of an opening phrases?
Dear, Hello, Good morning
You should finish the e-mail with... (2 things)
A closing phrase and your name
What are two examples of closing phrases?
Sincerely, Thank you
"Bcc:" means...
BLIND Carbon Copy- You want to share information with several people, but you don’t want email addresses to be visible to everyone.
"Cc:" means...
Carbon Copy- You want someone to see information from the email (keeping the person in the loop), but you don’t expect a response.
“Reply all” means
You respond to everyone in the email, only use when everyone needs info
“Reply” means
Respond to someone’s email (just to them) if they have a question or need information from you.
What are recipients?
People who receive emails
What should you do before sending your email?
Read and check for errors
Is misscutekitty0871@yahoo.com a good email address to use at work? Why or why not?
No, it’s not professional. Use something like your name and numbers.
What symbol do you click on to attach a document to your email?
Paperclip
When customers give you their personal information, it's your legal and ethical responsibility to make sure it stays private. Should you use CC or BCC when emailing multiple customers at once?
BCC
Gina is the manager of a pharmacy. She wants to notify all of her suppliers about the upcoming change, to inform all of her suppliers in one email quickly. Should she use CC or BCC?
BCC
James emails a purchase order to his supplier and lists his manager as a _______ recipient. His supplier’s manager now can contact James’ manager if James isn’t available. CC or BCC?
CC
Your boss wants you to email a customer in response to a complaint. The customer’s email address goes in the To field and your boss’s email address goes in the ________ field, so your boss would receive a copy of the email.
CC
Your boss wants you to email a customer in response to a complaint. If you didn’t want the customer to see your boss’s email address, you’d put your boss’s address in the _______ field.
BCC


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