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Would you complain to your boss about regularly receiving too much work? Why/not?
12
Would you complain if someone's child were screaming and crying during a movie? Why/not?
11
Which is more effective, complaining to someone's face or calling the custumer service to complain? Why do you think so?
10
How do you initiate or handle a complaint in your mother tongue? Does it differ from complaints made in English? Please explain.
9
When you make a complaint, what are your expectations? How often are these expectations met? Please explain.
8
What stores, industries, or areas are notorious for their poor customer service?
7
Please define bad customer service. Can you provide examples of bad customer service from any past experiences?
6
What stores, industries, or areas are well known for their stellar customer service?
5
Please define good customer service. Can you provide examples of good customer service from any past experiences?
4
Do you think men are more likely than women to have their complaints satisfactorily resolved? Why/not?
3
Do you think men complain more frequently than women? Is there any difference in what men complain about and what women complain about?
2
Do you have any friends who are constant complainers? Please explain.
1


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