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Billing Fundamentals Part 1
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What are the 4 components of a service offering?
Customer, service, utility, and rate
PGL, NSG, and MERC charge per each therm of natural gas used. What does MGU charge by?
CCFs
What two options are available to customers if they don't want to pay their bill online?
They can pay at one of our locations or by mail.
Customers can pay their bill by credit card, debit card, or checking account using ______ _________.
Quick Payment
Which payment option provides our customers the convenience of having their monthly energy bill paid automatically from a bank account of their choice?
Automatic Payment Plan (APP)
The Customer Charge is a fixed charge that does not change with the amount of natural gas used. True or False?
True - Customer Charges cover costs related to delivering safe and reliable natural gas to our customers.
During a phone scrub, what does our external vendor replace invalid numbers with?
(999) 999-9999
Which billing option allows customers to view their energy bill online at their convenience?
Paper-free billing
Large print billing allows customers to consolidate multiple bills into one statement. True or False?
False - Summary billing allows consolidation. Large print billing provides larger fonts for easier reading.
Which billing option allows customers to pay an average monthly bill instead of higher bills in the winter?
Budget billing
In most cases, when an offering change is necessary, we collect information regarding the change and hand off to other departments to process. True or False?
True
A customer has decided to close his trucking business which he ran out of his home. He may be eligible for an offering change. True or False?
True - This customer is likely changing from commercial to residential.
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