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Telephoning
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Delimiter between question and answer:

Tips:

  • No column headers.
  • Each line maps to a question.
  • If the delimiter is used in a question, the question should be surrounded by double quotes: "My, question","My, answer"
  • The first answer in the multiple choice question must be the correct answer.

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Give your name and ask to talk to Ken.
I'm Nathália. I would like to speak to Ken.
A: I'd like to speak to Anne, please. / Ask him to wait a moment and you will transfer the line to Anne.
Wait a moment. I'll put you through to Anne.
A: Hello. This is Sam Jackson. Is Matt available? I need to talk to him. / Tell that he is busy and ask if there is a message.
He is not available right now. Would you like to leave a message?
A: Hello, Jenny speaking. How can I help you? / Give your name and ask to talk to Jack
B: I'm Nathália. I would like to speak to Jack.
Say you didn't understand / ask to repeat the information
Sorry, I didn't catch that. Could you repeat, please?
Ask the person to spell something
Could you spell that?
Finishing the call
Thank you. / Thanks for your help, bye.
Asking someone to repeat or speak louder
Excuse me, I couldn't hear you. Could you repeat that? / Could you speak louder, please?
Connecting a caller
Please hold on the line. I'll put you through to David.
Asking a caller to wait a moment
Hold on the line, please. / Wait a second. / Please wait a moment.
Answering the phone
Hello, Nathália speaking.


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