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5 - Basic Communication Skills
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What is an important practice in writing to avoid errors that can cost time and money? a. Handwriting any document before using a computer. b. Always writing in the first person. c. Proofreading the work for accuracy. d.Writing at a high re
Proofreading the work for accuracy.
The rough draft of a document you are writing should _____. a. follow an outline and incorporate your research b. be as close to perfect as possible c. be complete before any research has been done d. be complete before an outline has been
follow an outline and incorporate your research
When reading instructions or a series of steps, one should _____. a. read only the steps that he or she doesn't know b. perform the steps even if he or she doesn't understand them c. read the directions completely d. skim the directions qui
read the directions completely
Special features in books that help readers locate information include _____. a. drawings and photographs b. dictionaries and encyclopedias c. tables of content, indexes, and glossaries d. safety-related cautions and warnings
tables of content, indexes, and glossaries
Common documents that construction professionals need to read on the job include _____. a. construction drawings, code books, and installation manuals b. legal briefs, permits, and subpoenas c. contracts, warrants, and encyclopedias d. lite
construction drawings, code books, and installation manuals
An important attribute of an effective speaker is the ability to _____. a. inject humor on the job site with practical jokes b. explain and simplify complex topics c. conduct multiple conversations with workers d. make others feel too infer
explain and simplify complex topics
When listening to instructions, the best way for listeners to make sure they get all the information is to _____. a. take notes and compare them with other co-workers' notes b. read a book about the topic later on c. ask questions, but wait
take notes, ask questions, and repeat a summary of the instructions
If someone does not understand what a speaker is saying, he or she should _____. a. ignore that part of the conversation b. try to figure it out on his or her own c. ask other people what they think the speaker means d. ask the speaker ques
ask the speaker questions for clarification
Folding your arms in front of you makes it seem as if you are _____. a. warm and friendly b. very angry c. distant and unwilling to talk d. the group leader
distant and unwilling to talk
In the study of communication, noise is best defined as _____. a. people interrupting someone who is thinking b. anything that interferes with the message being heard or understood c. thoughts that distract the listener d. discussing things
anything that interferes with the message being heard or understood
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