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Resolving Conflicts
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John and Sam both wanted the last cookie. They should
 
split it in half and share it.
 
arm wrestle to see who gets it.
 
both try to get it first.
 
give it to the dog.
John's friend Kate wasn't playing by the rules in their game. John should
 
ask Kate to be fair and play by the rules.
 
knock over the game board.
 
call Kate a cheater.
 
not play by the rules either.
Michael accidentally ran into Ben causing Ben to fall down. Michael should
 
apologize and ask Ben if he is okay.
 
walk away and act like nothing happened.
 
point at Ben and laugh.
 
tell Ben that he is so clumsy.
The kid next to you in class is noisy and you often miss what the teacher is saying. You should
 
tell your teacher about it in private.
 
tell them they are being annoying.
 
ignore them and hope they stop.
 
try your best to hear and not worry about it.
Aggressive communication is
 
putting your needs first, even if it hurts other people.
 
not being bossy
 
being able to compromise or take turns.
 
letting other people boss your around.
Passive communication is
 
putting other people's needs above your own.
 
telling people what you need in a calm, but assertive way.
 
getting your way no matter what.
 
making eye contact and speaking in a confident way.
If your friend seems upset with you, you should
 
ask your friend if something is wrong.
 
ignore them and hope it gets better.
 
go find someone else to hang out with.
 
stare at them until they tell you what's wrong.
A negative way to solve a conflict is
 
calling the other person names.
 
walking away from the situation.
 
apologizing to the other person.
 
making a compromise with the other person.
Assertive communication is not
 
being rude when telling someone what you need.
 
expressing your needs in a positive way.
 
using I statements to tell people what you need.
 
sticking up for yourself in a way that doesn't hurt others.
What is positive self-talk?
 
Thinking positive things about yourself or a situation.
 
Thinking about how bad the situation is.
 
Thinking negative thoughts about yourself or someone else.
 
Thinking of a good comeback to use in a conflict.
Remember to listen more than ___________.
 
talk
 
walk
An example of a nonverbal response is...
 
nodding
 
apologizing
 
yelling
A good communicator will...
 
Listen without interrupting
 
not look at the person
 
use negative language
What is an I-Statement?
 
Communicates the speakers feelings without causing conflict.
 
Aggressive communication
 
The opposite of a you-statement
When is it a good time to address conflict?
 
When all parties are calm and able to listen to one another.
 
When all parties are angry.
A conflict can be resolved in two ways, what are they?
 
Constructively/destructively
 
good/bad
 
physically/mentally
What is empathy?
 
Putting yourself in another's shoes so you understand them.
 
A type of communication
 
Telling others how you feel
 
Showing what you think about something.
Name one skill needed in a successful relationship.
 
communication skills
 
shopping skills
 
hugging skills
 
basketball skills
If you negotiate, you ______ with someone.
 
deal
 
argue
 
fight
What is compromise?
 
Giving in on some points of a disagreement
 
Demanding that someone do as you say
 
Law
A power struggle is?
 
trying to influence another person to do what you want
 
fighting on the ground
 
using your money to get what you want
One example of how to avoid conflict is....
 
Actively ignore
 
Provoke a fight
 
Walk away swearing
What is a mediator?
 
Someone who doesn't take sides and helps resolve a problem
 
Someone who helps in a fight
 
Someone who stands up for a friend in an argument
What is conflict?
 
disagreement between 2 or more people
 
Fight between strangers


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