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Which form would you use if you need assistance with understanding your guests FCCs, their amounts or where they have been applied. Please provide as much detail with your inquiry, so we can best assist.
Future Cruise Credit - Research Request
Which form would you use if you believe a refund has been delayed. Please note, refunds typically take approximately 10-15 business days to appear back on the credit card that the refund was issued to.
Refund Inquiry
Which form would you use if your clients have a booking with a Future Cruise Deposit applied to the booking, but the Onboard Credit seems to be missing.
Future Cruise Deposit - Missing OBC
Which form would you use to request a refund from your clients Onboard Folio.
Onboard Folio Refund Request
Which form would you use to request an expiration date extension or you will to cancel a Future Cruise Deposit purchased by guests onboard a previous sailing only. If cancelling a Future Cruise Deposit, the deposit amount will be refunded.
Future Cruise Deposit - Extend or Cancel
Which form would you use for guests that originally chose a Future Cruise Credit for paused voyage cancellations, but wish to change this to a refund instead.
Future Cruise Credit Refund Request
Which form would you use if you want to remove a Shore Excursion that is overlapping with another Shore Excursion due to a change in start/end times.
Shore Excursion Time Conflict
Which form would you use if you wish to process a refund on a booking in order to apply the remaining amount of a Future Cruise Credit (FCC) to the booking.
Unable to Apply FCC to Paid in Full Booking
Which form would you use if you wish to reverse a complimentary upgrade that was from an originally assigned cabin, not a booking that was originally on a guarantee and assigned a cabin
Upgrade Adjustments
Which form would you use if your clients wish to deviate from the cruise itinerary by embarking on a later date, disembarking early or even just a few nights during the cruise.
Itinerary Deviation Request Also referred to as Roust sector form
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