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Cancelling a Booking Policies
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A guest purchased Travel Protection 20 days ago and now wants to cancel their package. The guest is not from Utah. Is Travel Protection refundable?
No, it is more than 14 days since the plan was purchased, so it is not refundable. If the guest was from Utah, the plan would be refundable (within 30 days).
A guest purchased Travel Protection 10 days ago and now wants to cancel their package. Is Travel Protection refundable?
Yes, it is within 14 days of purchase, but to cancel, we need the assistance of Guest Services.
What is the penalty when a guest cancels a package within 2-29 days of arrival?
$200 per reservation
Who must assist us if the guest wants to cancel a package inside 1 day of arrival?
Guest Services
All reservations without a deposit can be cancelled without penalty. True or False?
True
What is the cancellation penalty for a guest who cancels a package outside 30 days of arrival?
There is no penalty.
What is penalty when a guest cancels a room-only reservation within 4 days of arrival?
The penalty is equivalent to the 1-night deposit.
What is does it mean to override deposit forfeiture on room-only cancellations?
It means we can override the cancellation policy and refund the guest. This is only allowed for certain cancellation reasons.
A business conflict is one reason we can override deposit forfeiture when a guest cancels a room-only reservation within 4 days of arrival. True or False?
False - There are reasons we can override deposit forfeiture, but business conflicts is not one of those reasons.
A guest can cancel their room-only reservation for no penalty if cancellation occurs outside ____ days of arrival.
5
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