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What Role Am I Performing
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You have called 15 in network Partners and no one can assist with a RV tow. You contact 3 Out of Network Partners and one, Big Bob's Towing will assist but they require a VCC. What role can assist with this?
 
Dispatch
 
Intake
 
Follow Up
Service Provider calls in for a GOA, customer is not on Site. You call the customer and they are still at the disablement location. The Disablement was entered incorrectly. What role can fix this situation?
 
Follow Up
 
Intake
 
Dispatch
Customer calls in and advised that the JS did not work. She needs to change the service to a tow. What Role handles this job?
 
Follow Up
 
Intake
 
Dispatch
You receive a pop up advising New Call, no existing job found. What Role is this?
 
Intake
 
Dispatch
 
Follow Up
A Service is schedule for 10 AM. The job has gone out to Auction but was not successful. what role is this?
 
Dispatch
 
Intake
 
Follow Up
A Customer calls in and states that they received a text message regarding the Service Partner not on site. What Role handles this type of call>
 
Follow Up
 
Intake
 
Dispatch
You receive a ROBO call advising Job 1234567. You enter the job number into the search bar and you see that the case is a failed dispatch. What Role is this?
 
Dispatcher
 
Intake
 
Follow Up
You receive a pop up - Existing Case Found. When you open the case, you see that the customer needs to pay for the Jump Start service. What Role is this?
 
Intake Role
 
Dispatcher Role
 
Follow Up Role
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