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REVIEW I TOURISM 2 1ST TERM
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How would you describe this trend?
fluctuated
How would you describe this trend?
fell slightly
How would you describe this trend?
increased sharply/ dramatically
What techniques can you use in quality assurance?
suggestion box, customer charter, observation, appraisal, focus group, bechmarking, reward/ incentive scheme, mystery shopper, performace standards
What are the two type of services in the T&T industry?
tangible and intangible
Describe the customer's journey in an attraction.
...
What are the components of the tourism industry?
accommodations, transport, visitors attractions, travel agents, tour operators, ancillary service
What is VRF Toursim?
Visiting relatives and friends
What does MICE stand for?
Meetings, incentives, conferences and events
What are the types of travel?
Leisure, Business, Niche or specialized
What is a customer charter?
...
How can a Company ensure a good customer service?
...
What is the main difference between an online travel agency and a comparison site?
...
What changes have tourism businesses been able to make due to developments in ict?
...
What are the types of tourism organizations?
...
What is inbound/ domestic/ outbound tourism?
...
When people take a year between high school and university.
GAP YEAR
Travel agents, hotels and restaurants are part of _____ which help to promote their brands and give training.
trade associations
Organizations that do not belong to goverment, but support the industry of Tourism
Charities.... non govermental
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