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Your Pt is not found in Airview or React Health connect, how do you proceed?

Zen desk to add pt-- but first make sure the pt doesn't have Kaiser LOL

what is ramp? and when do we use it?

starts at lower pressure and slowly ramps up to Rx'd pressure. Turn off if pt feels like they aren't getting enough air, Turn on if pt feels like too much press

When is this pt elig for a new kit? hard: 0724 BHB238, easy: 0257/ CKN085

hard 10/18/25, easy now

Where do we see the collection agency for a deliquent account?

N screen, F10, F7

Where can pts see their nightly data on their machines? Both resmed and Lunas

My Sleep view- Resmed, Reports- Lunas

Pt is using a nasal mask and is switching to full face. How do you walk them through changing their mask type on their unit?

Resmed: My Options, mask type React Health: mask

Pt calls in stating their unit says "Motor life exceeded", how do you proceed.

The "Motor Life Exceeded" message on ResMed devices indicates that the machine has surpassed its optimal performance time, contact Dr for Rx

Pt calls in and states they are burping air, and bloated, what is cause and what can we do to help?

Aerophagia- swallowing air. comfort settings, proper mask fit, switch different mask (ff more issues) can use nasal with chin strap, sleep on side, keep using

Pt is within 30 days of set up but has already received a no charge mask, but hates it and wants another. How do you proceed?

options 1. purchase oop if not Medicare/medicaid, 2, go back to original mask 3. troubleshoot current mask, sizes etc. 4. key mask refit for LB to decide

Pt states they have water dripping on their face; how do you proceed?

Rainout! check humidity settings and tubing type. Can lower humidity, get heated tubing, up tubing temp, offer tubing wrap depending on situation. unit placemen

Pt calls in with a Luna and the data is not transmitting, how would you proceed?

troubleshooting includes checking if they have cellular service, unplugging/ reset unit. Pulling an Icode, having them download React Health Plus app QR+

Pt calls in to set up unit. Please tell us the 4 set up steps and then next steps of call

plug in power, attach water chamber, attach tubing, connect mask. You can then walk them thru menu screens, mask fit, app download etc.

Pt states their unit is turning off when they start using and won't stay on. What are the troubleshooting steps?

Most likely high leak detected. Make sure tubing is attached, the water chamber is in securely and remove the air outlet adapter and reinstalling it. msk leak

Does the Eson 2 mask have magnets?

no

What are the steps to changing the humidity settings on the S11?

start at homescreen, touch My Options, scroll to humidity and touch to select, can then tap desired level, press ok to save

Where does the tubing attach on the F30i mask?

top of the head

Day 70, Pt is using AirFit F20 and likes his mask, but his having leaks. Pt has a beard. What is a possible solution?

Reach out to Zen to see if we can send no charge airTOUCH F20 cushion, or get him to resupply to order if elig

Pt calls in and needs a compliance report. Please show the steps on Airview to get report and next steps once you have downloaded it.

Reach out to escalations to send encrypted email. Make sure you are sending the request to the correct email and that you have attached the file

Pt is a mouth breather. What are 3 solutions they could try to still be able to use PAP therapy?

if using a nasal mask can try chin strap or mouth tape. Or they can use a full face mask.

How often should pt clean their cushions and what do they clean it with?

daily wipe down with damp cloth or CPAP wipes.