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what kind of filters does the Luna G2 and G3 use?
reusable changed every 6 mo, or disposable changed 2x month
How often should patients change filters and where are they located on S11?
twice a month, about every 2 weeks
Where to we locate the mask fit test of Luna G3?
Homescreen, scroll to mask, mask fit
where do we locate the mask fit test on S11?
Homescreen, +More, Mask fit
what is the troubleshooting for High Leak Detected error message of S11?
Make sure the tubing is attached, the water chamber is in securely, removing the air outlet adapter and reinstalling it. (we can watch leak video if needed)
A patient calls in stating there is too much pressure, what are some things to look at and discuss?
Ramp, EPR or Reselx, check for leaks, discuss gradual adaptation techniques
what is the M# for Solo fitpack kit? and can we send it?
M064483, yes
What are common causes of dry mouth for PAP users?
mask leak, mouth breathing, low humidity
Where can we find the Serial Number?
N screen, E screen or work order
how often should patients clean their tubing?
once a week
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