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Team Huddle 07/28/2025
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Who was the 26th U.S. president?
Theodore Roosevelt Jr.
Who is the queen of pop?
Madonna
What is the correct process to take when the caller asks when their medication can be filled next?
Inform the caller until we run it through their insurance, to determine if it is cover it and ask if they would like us to try to refill it
What was the first fast food restaurant?
White castle
What is the only major city in the United States that was founded by a woman?
Miami
What is the expected time we should be providing when doing transfer forms for a competitor pharmacy?
24-72 Business Hours
The caller from a competitor pharmacy (Not a pharmacist) is calling to have an existing prescription transferred to their pharmacy, what do you do?
First ensure we have an active prescription on file, then inform the caller that we need a pharmacist on the line to complete the transfer
When a prescriber is calling to make changes to an existing prescription like the quantity, What is the first thing you would do?
Pull up the patient profile to see if the prescription is in process or on the patient profile
If help is needed on a call, what should you do next?
Call ASC
If a caller asks how to by-pass the care center, What do you tell them?
Tell caller that all calls are routed to the pharmacy care center when they call their local pharmacy.
TorF: You are able to transfer a prescription from a buyout profile that status shows "HE"
False
What is the best meal to go with when it's your first time at a restaurant?
chicken tender and fries/ burger
TorF: If the patient has multiple profiles and one is P.O and the other is street address it is ok to ask them "is it the profile with the P.O. box?"
False
When is it necessary to change store number on tab 1 for a Non-Rite Aid call?
Never
What is price for the Pfizer covid-19 vaccine for adults?
$199.99
What should you do if a caller want to cancel their vaccine appointment?
Transfer to "Vaccine Scheduler Transfer”
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